Amtrak · 1 day ago
Mgr Ancillary Strategy & Development - 90399139
Washington, DC
Full-time
Onsite
Mid, Senior Level
$113K/yr - $147K/yr
5+ years expAmtrak is a leading transportation company connecting businesses and communities across the United States. The Manager, Ancillary Strategy & Development, is responsible for developing, executing, and optimizing ancillary revenue programs while identifying new revenue opportunities and enhancing the customer experience.
Service IndustrySoftwareTourismTravel
Responsibilities
Defining and evolving the ancillary portfolio strategy
Launching new products and optimizing existing ones
Managing vendor and stakeholder relationships
Driving data-informed decisions through performance monitoring and reporting
Support the development of strategic roadmaps for ancillary revenue programs aligned with PRMSD goals, and lead implementation efforts
Partner with Product, Digital, and Operations teams to evaluate, pilot, and launch new ancillary offerings
Manage vendor relationships and oversee delivery for third-party services
In partnership with department leadership, design and implement pricing strategies, including dynamic pricing, bundling, and merchandising tactics
Collaborate with IT and digital teams to integrate ancillary offerings into booking flows, mobile apps, kiosks, and onboard systems
Build dashboards and reporting tools to monitor KPIs such as attach rate, yield, and customer satisfaction
Present performance insights and strategic recommendations to leadership
Standardize processes, document best practices
Qualification
Required
Bachelor's degree in Business, Economics, Statistics, or related field with 7+ years of experience in ancillary revenue, product management, or commercial strategy within the travel or transportation industry OR Master's degree in Business, Economics, Statistics or other related fields with 5+ years of experience in ancillary revenue, product management, or commercial strategy within the travel or transportation industry
Demonstrated success in launching and optimizing revenue-generating products/programs
Demonstrated experience with data management tools and working with 'big data'
Demonstrated experience managing vendors and negotiating commercial agreements
Demonstrated communication and stakeholder engagement skills, including presentations, consensus building, and strategy alignment
Support the development of strategic roadmaps for ancillary revenue programs aligned with PRMSD goals, and lead implementation efforts
Partner with Product, Digital, and Operations teams to evaluate, pilot, and launch new ancillary offerings
Manage vendor relationships and oversee delivery for third-party services
In partnership with department leadership, design and implement pricing strategies, including dynamic pricing, bundling, and merchandising tactics
Collaborate with IT and digital teams to integrate ancillary offerings into booking flows, mobile apps, kiosks, and onboard systems
Build dashboards and reporting tools to monitor KPIs such as attach rate, yield, and customer satisfaction
Present performance insights and strategic recommendations to leadership
Standardize processes, document best practices
Expert proficiency with SQL and familiarity with Amtrak PRM data sources
Expert proficiency with Microsoft Office (particularly Excel)
Team player with excellent interpersonal and mentorship skills
Strong written and oral communication skills, able to explain complex concepts simply
Detail-oriented and able to prioritize and meet multiple competing demands
Ability to create well-formatted, impactful presentations and present to senior leadership
Demonstrated ability to make decisions with an appropriate balance of analysis and timeliness
Advanced analytical and problem-solving skills, with the ability to analyze and interpret data quickly
Advanced understanding of PRM philosophies and their relationship to supply and demand
Able and willing to pivot should business needs or priorities change
Preferred
9+ years of relevant experience
Experience with change management
Experience with passenger rail reservation systems
Experience with travel industry ancillary ecosystems
Experience with revenue management systems
Experience with agile product development and cross-functional project management
Experience with customer segmentation, behavioral analytics, and A/B testing
Knowledge of mobile UX and digital merchandising best practices
Experience with ('BI') business intelligence tools
Experience with SQL (in any platform)
Benefits
Health, dental, and vision plans
Health savings accounts
Wellness programs
Flexible spending accounts
401K retirement plan with employer match
Life insurance
Short and long term disability insurance
Paid time off
Back-up care
Adoption assistance
Surrogacy assistance
Reimbursement of education expenses
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
Rail pass privileges
Company
Amtrak
Amtrak is a provider of intercity passenger rail services across the country, connecting major cities and regions.
10001+ employees
H1B Sponsorship
Amtrak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (40)
2023 (50)
2022 (52)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$125.7MKey Investors
Federal Railroad AdministrationU.S. Department of Transportation
2024-09-03Grant· $63.9M
2023-09-25Grant· $8.8M
2022-08-18Grant· $45M
Leadership Team
John McSorley
Director of Critical Infrastructure Protection
Recent News
2026-01-05
bloomberglaw.com
2026-01-03
2026-01-03
Company data provided by crunchbase