Otis Elevator Co. · 3 months ago
Sr Manager, Service Sales, Northern VA
OT532: NQA - Lorton, VA 9712-D Gunston Cove Road, Lorton, VA, 22079 USA
Full-time
Onsite
Senior Level
5+ years expOtis Elevator Company is searching for a highly motivated Sr Manager, Service Sales to lead a high performing team within the Northern VA operating territory. The role involves managing all sales processes, providing direction for continuous improvement initiatives, and meeting the operating territory’s business objectives while building and maintaining customer loyalty.
Building MaintenanceCommercialIndustrialMachinery ManufacturingManufacturingTransportation
Responsibilities
Partner with and support the Northern VA General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives
In partnership with the General Manager and Sales Enablement teams, build the operating territory’s service sales plan while managing standardized sales processes and sales management tools to be applied
Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants
As the Service Sales Manager, you will lead the resolution of all customer issues within your operating territory as the key point of escalation including collection efforts and contractual disputes
Develop a keen sense for key prospective customers within the operating territory and manage all accounts regarding any at risk or cancellations
Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs
Qualification
Required
Bachelor's degree highly desired, with 5 years of elevator industry experience or in another service-oriented business
High school or equivalent, plus 10 years of relevant experience
5+ years B2B sales experience
Prior people leadership experience
Possess overall knowledge of products and product applications; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
Benefits
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
Company
Otis Elevator Co.
At Otis, we are dedicated to connecting you to the people and places that matter.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-09-02Post Ipo Debt· $500M
2002-01-04IPO
Leadership Team
Anurag Maheshwari
EVP and Chief Financial Officer
Nicolas Lopez
Senior Vice President & Managing Director, Southeast Asia at Otis Elevator Co.
Recent News
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2026-01-22
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2026-01-07
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