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IMT Insurance · 2 months ago

Sr. Manager/Director of Claims – Casualty/Worker’s Compensation

West Des Moines, IA

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$119K/yr - $170K/yr

15+ years exp

IMT Insurance, a Midwest company with a rich heritage, is seeking a Sr. Manager / Director of Claims to lead their Casualty/Workers’ Compensation claims operations. This role focuses on ensuring timely and cost-effective resolution of claims while driving strategic initiatives and maintaining regulatory compliance.

Financial ServicesInsurance

Growth Opportunities

Responsibilities

Lead the daily operations of the assigned claims division (Casualty/Workers’ Compensation)

Develop and implement claims strategies aligned with company goals and industry best practices

Foster a high-performance culture focused on accountability, collaboration, and innovation

Serve as a key advisor to senior leadership on claims trends, risks, regulatory, and opportunities

Supervise and mentor claims managers, claims representatives, and support staff

Establish performance metrics and conduct regular evaluations to ensure service excellence

Provide guidance on complex, high-exposure claims and litigation matters

Ensure claims are handled in accordance with company policies, procedures, and applicable laws

Oversee resolution of escalated claims and manage complex litigation and settlement processes

Direct and supervise litigation, department complaints, and regulatory inquiries

Monitor regulatory changes and industry developments to ensure compliance and competitiveness

Maintain legal, statistical, and operational reports for internal and external stakeholders

Accountable for cost control, work force planning, results, and personnel of assigned claims division

Serve as the company liaison with E&O carriers and reinsurance partners

Partner with finance and actuarial teams to analyze claims data and trends

Recommend enhancements to claims processes, systems, and service models

Identify and implement technology solutions to improve efficiency and accuracy

Confidentiality and professionalism is required at all times

Qualification

Casualty/Workers’ Compensation claimsClaims managementLeadership experienceInsurance regulationsAnalytical skillsNegotiation skillsDecision-making skillsOrganizational disciplineCommunication skillsInterpersonal skills

Required

Bachelor's degree required

Minimum of 15 years of progressive experience in P&C claims, with at least 10 years in a leadership role with direct personnel oversight and management

Specialized experience in Casualty/Workers' Compensation claims is essential

Extensive knowledge in claims management, insurance regulations, and industry best practices

Proven leadership experience with the ability to inspire and develop high-performing teams

Strong analytical, negotiation, and decision-making skills

Excellent communication and interpersonal skills to manage internal and external relationships

Ability to navigate complex situations and provide constructive feedback

High level of professionalism, confidentiality, and organizational discipline

Valid driver's license required