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CommuniCare · 2 months ago

Information Systems Operations Specialist (IS2601 - NIC)

San Antonio, TX

Full-time

Onsite

Entry Level

2+ years exp

CommuniCare is seeking an Information Systems Operations Specialist to provide end-user and systems support for their organizational Information Systems. The role involves logging and tracking issues related to hardware and software, providing technical support, and collaborating with other departments to implement solutions that meet business needs.

Health CareNon ProfitService Industry

H1B Sponsor Likely

Responsibilities

Provides expert technical support, guidance, and training to end-users on computing equipment, applications, and enterprise solutions on-site, by phone, email or remote support session

Ensures all end-user support requests submitted via help desk portal, email, phone, instant messaging, or verbal communications are properly documented, worked, resolved, and dispositioned appropriately in the Help Desk system

Manages user account information, group membership and email mailboxes

Maintains work log of daily operational tasks required for provisioning and maintaining operable hardware inventory

Installs, configures, and troubleshoots computing equipment, peripherals, applications, and medical devices

Works on infrastructure installations including structured cabling, networking equipment, wireless access points, audio/video conferencing equipment, security cameras and UPS devices

Collaborates on joint team projects and with other departments to assist with developing and implementing solutions to meet business needs

Stays current with employed technologies and solutions, engages in personal development initiatives, contributes resolutions to IT KB articles and participates in after-hours support coverage

Provides excellent internal and external customer service. Addresses and assists patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism

Performs other related duties as assigned

Qualification

Technical supportUser account managementWindows operating systemsNetworking fundamentalsActive DirectoryA+ certificationNetwork+ certificationSecurity+ certificationCustomer service

Required

High School Diploma or equivalent required

Ability to demonstrate knowledge of Windows operating systems, networking fundamentals, Active Directory

Willing to complete A+, Network+, or Security+ certification within 6 months of hire date

Travel required; must have dependable transportation and clear driving record

Finger Dexterity: Using fingers to make small movements when repairing laptop or desktop

Talking: Frequently conveying detailed or important instructions or ideas accurately, clearly, or quickly

Hearing: Able to hear average or normal conversations and receive ordinary information; hear whispered voice at five (5) feet

Repetitive Motions: Frequently and regularly using the wrists, hands, and fingers

Visual: Visual acuity necessary for the proper evaluation of troubleshooting PC/LAN issues and prepare or inspect documents or other materials. Ability to accurately view computer monitors

Physical: Sitting 20-30% of time and standing, walking 70-80% of time. Climbing stairs/ladders; crouching or crawling during Technician duties. May have to lift, pull, push heavy equipment, and other such items weighing up to approximately 70 lbs. Able to bend at the waist, twist and turn along axial plane

Preferred

Minimum 2 years' experience of technical support and user account management preferred

Associates degree in Information Systems or equivalent preferred

Company

CommuniCare

CommuniCare is a full-service primary healthcare system offering pediatric medicine, family medicine, senior care, women's health, senior care, teen health, sports medicine, neurology, rheumatology, cardiology, dermatology, dental, behavioral health, vision care, and telemedicine in Bexar, Hays, and Kendall counties.

Founded in 1972

San Antonio, Texas, USA

501-1000 employees

https://www.communicaresa.org/

H1B Sponsorship

CommuniCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)