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NABIS · 1 day ago

Shift Manager

Woodlake, CA

Full-time

Onsite

Mid, Senior Level

$75K/yr - $75K/yr

2+ years exp

Nabis is the #1 licensed cannabis wholesale platform in the world, dedicated to empowering the world to discover cannabis through choice, access, and innovation. The Overnight Shift Manager is responsible for overseeing daily fulfillment operations, managing a team of over 30 associates, and ensuring compliance with service level agreements (SLAs). This role requires strong organizational skills and the ability to thrive under pressure while maintaining effective communication across departments.

CannabisLogisticsMarketplace

Responsibilities

Ensure the timely and accurate fulfillment of all orders

Track and manage daily volume to ensure no disruption in SLA compliance

Track and manage team performance and provide feedback and training to associates as needed

Manage a large team while monitor and tracking team’s adherence to standard operating procedures (SOP)

Forecast and monitor staffing needs and schedules of department associates

Provide timely and professional communication to support other Nabis departments and external partner relationships

Collaborate with all departments (including Central Op and People) to ensure regular and productive cross-department communication

The Shift Manager is accountable to KPIs within the following divisions of the Inventory department, including monthly reporting to the General Manager, and tiered engagement with KPIs at all team levels of the local operation (including regular supervisor reporting and regular and documented hourly employee KPI performance conversations). They will work with the General Manager to meet and progress the goals of each. They are to lead on institutions of tiered metrics of the organization and have a full understanding of how their metrics connect to company-wide, executive-level OKRs to individual associate-level performance. KPI categories include but are not limited to:

Time & Attendance

Performance Management / Churn

Training / Succession

Unit-Level Fulfillment DOTIF - Mispack

Order-Level Fulfillment DOTIF - Mispack

Order-Level Fulfillment DOTIF - Non-Terminals Fulfillment

Fulfillment Cap Restriction

Fulfillment Units per Hour

Schedules

Timesheets

Overtime

Qualification

Logistics softwareTeam managementProject managementData analysisMS OfficeCannabis industry experienceCommunication skillsTime managementAdaptabilityDetail oriented