Level 10, LLC ยท 3 months ago
Repair Technician Level III - Hiring Immediately
Hoffman Estates, IL
Full-time
Onsite
Mid Level
3+ years expLevel 10, LLC is seeking a Repair Technician Level III to lead and support the repair team in managing daily tasks and addressing escalated issues. The role involves performing repairs on various equipment and providing training to other technicians while ensuring high-quality standards and effective communication with customers.
Information Technology
Responsibilities
When needed, forecast daily work and direct the daily tasks of the repair team
Regularly assist Team Lead with leadership responsibilities
Serve as an internal resource to other departments in planning and managing repair work
Act as a resource to other technicians to provide training and solve problems in areas of expertise
Handle escalated issues within assigned product set
Communicate with both internal and external customers, and vendors, to plan work and resolve issues
Perform repairs on various types of equipment including computers, printers, POS (Point of Sale) equipment, and hand-held mobile scanners
Follow all safety procedures while meeting established quality and efficiency standards
Ability to read and comprehend technical documentation (Standard Operating Procedures, Technical Drawings, and Schematics)
Evaluate and monitor repair processes and techniques and make recommendations for process and equipment changes that lead to gains in productivity and the quality of repairs
Responsible for basic soldering
Independently diagnose, define problems, collect data, establish facts, draw valid conclusions, facilitate solutions and resolve complicated repairs
Communicate technical information to technical and non-technical customers
Perform test programs and run benchmarks for battery and power measurements
Communicate and follow-through with internal customers to resolve any issues
Qualification
Required
3+ years related experience as a bench or field repair technician
Associates Degree in Electronics; Computer Science; Information Technology or equivalent computer repair experience required
Strong communication skills, both verbal and written
Ability to troubleshoot and solve problems
Demonstrated success working with minimal supervision; self-directed
Ability to lead and mentor others
Experience with computer software, printers, and/or scanners installation and configuration
Ability to repair laser barcode equipment such as Symbol, Intermec, and Honeywell
Component level soldering skills
Strong attention to detail and ability to thrive in a fast paced environment
Ability to quickly learn new skills and translate knowledge to practical application
Mechanically inclined, solid understanding of how various technologies work
Fundamental understanding of PC architecture and components, i.e., CPU and memory
Preferred
A+ Certification preferred
Background in POS (Point-of-Sale) repair experience is preferred
Basic Office Skills (Word, Excel, Outlook)
Company
Level 10, LLC
Who We Are Level 10 is one company, everything IT. With increasing IT challenges, we recognize retailers need less partners to do more.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Pruban
President, CEO
Recent News
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