MasterBrand, Inc. · 2 months ago
Rep, Customer Service II
Myrtle Beach, SC
Full-time
Onsite
New Grad, Entry LevelMasterBrand, Inc. is a leading North American residential cabinet business with a strong focus on continuous improvement and customer satisfaction. The Rep, Customer Service II is responsible for addressing customer needs, ensuring accurate order details, and collaborating with various teams to resolve customer issues. This role requires effective communication and organizational skills to manage service work orders and maintain customer relationships.
Manufacturing
Responsibilities
Answers calls and responds to all customer communication within two business hours of receipt
Creates service work orders in Salesforce for warranty appointments via phone, email, or web-based communications from customers/homeowners and schedules accordingly. Checks the warranty calendar for availability and makes entries accordingly
Tracks construction schedules through verbal, electronic, or hard copy communications with the superintendent. Collects schedules as required by the Builder on a regular basis to stay updated with changes and ensures alignment in Salesforce
Communicates scheduled completion dates with Customers for scheduled service appointments
Addresses and resolves incomplete services, warranty issues, quality inspections, and installer debriefs. Completes service work orders in Salesforce
Acts upon all internal Salesforce communication requiring additional service trips and processes accordingly
Ensures that parts are confirmed and appropriately staged for technicians
Diagnoses and prescribes solutions to resolve customer concerns
Works with the Field Service, Sales, Builder, and Sub-Contractors to ensure alignment and expectations are met
Enters customer orders and quotes using our designated systems
Develops in-depth knowledge of all MasterBrand strategic business units. Leverages ideas from other reviews and co-workers to provide value-added recommendations and best practices to others
Consistently demonstrates the MasterBrand Way, positioning the company for growth and helping identify opportunities to reduce waste, complexity, and improve our work environment
Demonstrates teamwork by responsively collaborating with management and staff, sharing information and ideas, proactively seeking, and accepting constructive feedback, and accepting additional assignments when appropriate
Identifies self-development needs and seeks opportunities to work on areas that will further develop skills
Participates in company efforts related to ethics and compliance activities
Qualification
Required
Strong service mentality - dedicated to satisfying the customer
Ability to meet deadlines and multi-task in a fast-paced environment
Proficient in accurately inputting and documenting orders, with a strong emphasis on attention to detail
Solid organizational skills with the ability to manage multiple tasks at once
Ability to write reports, business correspondence, and procedural information
Ability to effectively present information and respond to inquiries from associates, customers, and the general public
Ability to calculate figures and amounts, such as prices, service timeframes, discounts, interest, commissions, proportions, and percentages
Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary
Ability to retain product knowledge and provide Product Specifications
Ability to manage stressful situations while remaining calm
Effective communication (written and verbal); clearly, concisely and with context communicate objectives and expectations with customers, team members, and management
Ability to read, analyze, and interpret general business information, documents, and regulations in the English language
Strong skills in Microsoft Office, including Word, Outlook, and Excel
Ability to travel 5% annually (domestically)
High school diploma or GED equivalent minimally required
Prior Customer Service experience is required with preference for those who have worked in the cabinet industry
Preferred
Associate's degree is preferred
Previous AS400 and Salesforce experience is preferred
Previous account management experience is preferred
Company
MasterBrand, Inc.
MasterBrand® isn’t just a cabinet company – we are an organization of people who are Building Great Experiences Together.
Founded in 1926
10001+ employees
H1B Sponsorship
MasterBrand, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$700M2024-06-17Post Ipo Debt· $700M
2022-12-09IPO
Leadership Team
A
Andrea Simon
EVP & CFO
Recent News
2025-10-31
2025-10-31
Company data provided by crunchbase