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Hagerty · 2 months ago

Business Operations Director

United States

Full-time

Remote

Director/Executive

10+ years exp

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. The Business Operations Director will lead operations for Hagerty’s Digital Marketplace, focusing on driving operational efficiencies, strategic growth, and team development to enhance the marketplace's performance.

Auto InsuranceInsuranceInsurTech

Responsibilities

Own operational execution, core business planning, operating cadences, and cross-functional alignment to achieve growth and efficiency goals

Monitor performance, identify gaps, and implement solutions using data analysis (SQL, Tableau, Excel). Translate complex insights into clear, actionable recommendations

Improve go-to-market and operational processes, enhance customer experience, and ensure reliable execution across the ecosystem. Balance the supply and demand required to scale a dual sided marketplace

Evaluate new opportunities, including processes, partnerships, and expansion initiatives. Lead sophisticated business analyses, modeling, and experimentation to inform decisions

Partner with Product, Engineering, Marketing, and other stakeholders to shape strategy and execution. Deliver polished, data-backed presentations to influence executives and drive adoption of recommendations

Recruit, develop, and inspire a high-performing operations team, fostering a culture of accountability, innovation, and continuous improvement

Qualification

Dual-sided marketplacesData analysisLeadership experienceAdvanced ExcelSQLTableauE-commerce experienceCommunication skillsEmotional intelligenceStrategic mindsetCustomer-focused

Required

10+ years of experience succeeding in high-performance cultures (whether in tech, operations, strategy, consulting, banking, startups, or a related experience)

3+ years leading teams and working directly with executive stakeholders

Bachelor's degree required; MBA or Master's degree preferred

Strong analytical toolkit: advanced Excel, SQL, Tableau (Python/R a plus)

Proven ability to translate data into actionable insights and business outcomes

Excellent communication and presentation skills with the ability to take complex, ambiguous topics and turn them into compelling narratives for different audiences

Demonstrated success as an experienced operator launching, scaling, and/or transforming a marketplace vertical or operational team to drive impactful results