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FIRST · 13 hours ago

Senior Account Director

FIRST - New York

Full-time

Hybrid

Senior Level, Lead/Staff

$135K/yr - $150K/yr

10+ years exp

FIRST is a leading global brand experience agency serving clients in various industries. The Senior Account Director drives strategic growth and service excellence across enterprise-level clients, acting as a trusted partner to enhance brand engagement and deliver measurable results.

Events

Responsibilities

Lead the strategic direction, development, and overall success of account(s), working across global teams to drive results and innovative ideas

Act as the primary point of contact for client stakeholders, fostering trust and ensuring alignment across programs and priorities

Responsible for developing and executing annual account plans, growth strategies, and client engagement initiatives

Lead quarterly business reviews and strategic touchpoints to reinforce value and strengthen the client relationship. Develop and support executive-level reporting, data insights, and strategic planning, contributing to business reviews and leadership decision-making

Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth

Oversee contract lifecycle management, including scope changes, contract renewals, SOWs, Work Orders, addendums, and procurement interactions

Responsible for oversight of the scope of work and for the account achieving contract compliance and performance requirements (KPIs, SLAs, reports required); ensuring the account delivers on expectations and remains within the bounds of the contract

Support invoicing workflows, annual budgeting, and monthly reconciliation processes, including scalable services and travel and expenses, in collaboration with Account Operations

In collaboration with Business Analytics / Commercials, responsible for accurate and timely forecasting of contracted pipeline activity

Develop a thorough understanding of the client’s business, industry and keep abreast of external issues and events that could impact client objectives

Lead all new business opportunities within the account(s), from initial discovery through to proposal submission and contracting

Build and manage a pipeline of organic growth opportunities, identifying areas where FIRST can expand services and add strategic value

Lead cross-functional teams through the proposal/RFP process, from brief to solution design to final pitch, ensuring quality and alignment

Qualification

Account managementStrategic planningFinancial reportingClient engagementContract negotiationsCRM proficiencyLeadershipCollaborationProblem-solvingCommunication

Required

10+ years of experience in client services, account management, or program leadership within a global agency, brand experience, or events environment

Proven experience managing large-scale, global accounts with complex programs and multiple stakeholders

Strong commercial acumen with a track record of managing budgets, financial reporting, and contract negotiations

Strategic thinker with the ability to balance long-term vision and immediate priorities

Able to operate both at a high-level and within the details of operations, financials, and reporting

Resilient, proactive, and solutions-oriented; comfortable with ambiguity and capable of driving results under pressure

Experience working with senior-level clients, ideally within the technology or professional services industries

Proficiency with CRM and financial tools such as Salesforce and budget trackers

Strong ability to interpret data and reporting, synthesize insights, and craft a compelling narrative in collaboration with internal teams

Willingness to travel as required

Benefits

Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)

401 (k)

Five Flexible Spending Accounts Options

Generous Paid Time Off Allowance

Employee Assistance Program (EAP)

Life, Disability & Pet Coverages

Wellness Stipend

Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more

Aura Identity Theft Protection

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.