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AIM Services Inc · 2 months ago

Quality Assurance Coordinator and Principal Investigator

Saratoga Springs,NY,US

Full-time

Onsite

Mid, Senior Level

3+ years exp

AIM Services Inc is dedicated to improving services for individuals with intellectual and developmental disabilities. The Quality Assurance Coordinator and Principal Investigator is responsible for conducting audits and investigations, ensuring compliance with regulations, and fostering a person-centered approach to quality and compliance efforts.

CommunitiesNon ProfitResidential

Responsibilities

Conduct investigations, complete all appropriate documentation, including the use of OPWDD and Justice Center online incident applications

Assure all 'Incidents' are appropriately reported in compliance with all applicable laws and regulations

Complete a systematic review of all incident reports identifying and analyzing root causes, antecedents and trend analysis under the direction of the Compliance Officer

Prepare and present investigatory reports, with recommendations and pertinent collateral information to the Director of Administration and the Incident Review Committee as appropriate

Ensure all investigations are properly documented and filed in accordance with AIM, OPWDD, and Justice Center investigatory policies and procedures

Complete and present quality assurance audits

Complete and present compliance audits

Maintain knowledge of regulations and assist with ensuring agency compliance, while adhering to the mission of the agency

Accurately interpret policies, procedures and regulations as applicable and apply them in accordance with person-centered philosophies

Special projects as assigned

Attend professional meetings and trainings as requested

Committee membership as assigned

Any and all other duties as requested by the Director of Administration, Compliance Officer or designee

Qualification

OPWDD regulations knowledgeInvestigative skillsQuality assurance auditsLeadership skillsTime managementCritical thinkingEffective communicationMicrosoft WordMicrosoft ExcelIRMA proficiencyTherap proficiencyNYS Driver’s LicenseTeam skills

Required

BA/BS preferred

(3) years of experience working with people with ID/DD

OPWDD Trained Investigator with a minimum of one year conducting investigations in an OPWDD setting preferred

Experience in Self-direction, as an MSC, or as a Residential Manager preferred

Knowledge of New York State and OPWDD regulations including NYCRR 14 Part 624, 625, & 633 The Justice Center, and quality assurance and compliance practices

Demonstrated leadership, organizational, and time management skills

Ability to demonstrate both critical thinking skills and reliability in decision making

Effective verbal and written communication skills

Well-developed team skills, unquestioned integrity, and the experience, confidence and presence to effectively handle sensitive issues

Valid NYS Driver's License acceptable to Agency Insurance standards. Maintain valid insurance and provide insurance card if you use your own vehicle

Proficiency in Microsoft Word, Excel, IRMA, Therap, and web-based platforms

Sitting and/or computer use for an extended period of time ending, reaching, pushing, and pulling as needed in the workplace. Ability to safely lift a minimum of 50lbs

Demonstrated interest and ability to facilitate the desired outcomes of the individuals served, while adhering to agency standards and policies, as well as state regulations

Maintain training and certification in all required areas

Ability to remain calm in stressful or demanding situations

Ability to maintain confidentiality