Jack Henry · 2 months ago
Technical Support Representative III: Complementary Solutions
United States
Full-time
Remote
Mid Level
$48K/yr - $60K/yr
4+ years expJack Henry is a technology company focused on redefining how community banks and credit unions connect with their customers. They are seeking a Technical Support Representative III to provide high-level troubleshooting and support for their 4,sight Image Solution, assisting banks and item processing centers with various technical issues.
BankingEnterprise SoftwareFinancial Services
Responsibilities
Provides high-level troubleshooting. Accurately assesses the customer's product issue or problem. Asks the user well thought out or detailed questions and carefully listens to the user's response to fully comprehend the need, product issue, and best avenue for resolving the problem
Researches customer problems/issues to increase personal knowledge and familiarity with the supported product and to provide the highest level of support possible. Keeps current on most recent changes and/or upgrades
Identifies and resolves application and service issues and any other questions that may arise. Answers general application questions
Provides appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level
Monitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue
Participates in training programs to continuously improve product knowledge and service skills
May assist in training new employees or serve as go-to person for team members
May manage hardware capacity and performance and assess hardware needs
May perform additional job duties as assigned
Qualification
Required
Must have a minimum of 4 years' experience of technical support within an engineering or application support environment
Experience with SQL
Must be able to work Monday through Friday, 8:00amCST - 5:00pmCST. The timeframe is based on a traditional 8-hour workday with a 1-hour lunch but the starting and ending times may vary due to customer support needs and applicant availability
Must be able to work an on-call shift that is every 10 - 12 weeks from 5:00pm - 8:00am CT for 1 entire week
Preferred
Bachelor's degree
Experience with Microsoft operating system
Experience in providing direct support to external customers over phone and email
Experience with networking principles
Basic experience of Banking Operations, item processing, branch capture, banking experience in item process
Experience with design patterns and/or solid principles
Experience with multitenancy software platforms
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
2026-01-09
2026-01-06
Company data provided by crunchbase