RIDE Mobility · 2 months ago
Parts Associate
Lancaster CA
Full-time
Onsite
Entry Level
$17.50/hr - $21/hr
2+ years expRIDE Electric Vehicles is a fast-growing innovator in zero-emission transportation, delivering advanced electric buses and commercial electric trucks across the United States. The Parts Associate will be responsible for parts ordering and tracking, processing Parts Requests and Orders, and collecting daily Service Reports for warranty purposes.
Responsibilities
Under general supervision of the Parts Manager, Supervisor or Parts Lead, the Parts Associate will process all Parts Request Forms and Orders submitted by Customer Service Staff and customers
Provide support in inventory management and stock replenishment by creating PR in CRM
Collaborate with the warranty and warehouse teams
Track records of all parts ordered for their assigned customers and/or technicians and update regularly
Assist Customer with parts availability and pricing in timely manner
Check inventory and ETA, provide updates on the status of orders and deliveries, manage order process from order entry through the end of shipment
Maintain and track all orders in an organized manner, maintain proper documentation
Schedule outbound delivery orders and work with warehouse and logistics teams to ensure on-time shipping; notifying customers when there are delays
Handle customer complaints to ensure positive customer experience with related teams
Request invoices from accounting and provide to customers; work with accounting to resolve billing and payment issues
Provide daily status reporting to Parts Manager/Supervisor/Lead
Perform other duties as assigned
Qualification
Required
Experience in Customer Service and/or Automotive Parts
Ideal candidates will have a minimum of two years' experience
Excellent communication and interpersonal skills; Communicate effectively in person or by telephone or by email
Experienced with basic computer programs MS Office (Word, Excel, Power Point), SAP and CRM
Willing to constantly improve and learn new processes, Self motivator
Thrive in a fast-paced environment
Presents information to small and large groups
Ability to work directly with Customers and possibly in the Customer's environment. Overtime may occur depending on the work volume
License: valid driver's license in home state and reliable transportation
Ability to work in various environmental conditions (outdoor training, warehouse environments, etc.)
The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
The employee is frequently required to reach with hands and arms
The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus
Benefits
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Vision insurance
Company
RIDE Mobility
RIDE, a BYD spinoff, is redefining the future of transportation in North America.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase