Tamarack Health · 4 months ago
Help Desk Technician | Information Systems | Full-Time
Ashland, WI 54806, USA
Full-time
Hybrid
Entry, Mid Level
2+ years expTamarack Health is an independent hospital dedicated to improving the health and wellbeing of its community. They are seeking an Information Systems Helpdesk Technician to solve computer problems, provide server/client installation, and support software applications while ensuring effective customer service and maintaining IT operations.
Health CareHospitalMedicalPrimary and Urgent Care
Responsibilities
Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements
Writes detailed description of user needs, program functions, network projects, and steps required to develop or modify the objective
Plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development
May upgrade systems and correct errors to maintain systems after implementation
Assists in resolution of work problems related to non-efficient environment
Studies and monitors system integrity of all computer/network equipment
Provides server/client installation, computer equipment support, assistance in the training and proper use of software applications, network wide security management, information management, release management, query writing, data backup solutions
Functions as a systems advisor to all levels of an organizational chart
Suggests how computer equipment or software could be used to increase their own productivity and that of the organization
Communicates and delivers quality customer service in a positive, compassionate and professional manner with patients, staff and visitors
Qualification
Required
Bachelor's Degree in Information Systems, Associate Degree in Information Systems, or related areas is preferred
Related experience in a network setting may substitute for a degree
A background in one or more of the following areas: hardware technician, software technician, technical support, network administrator, internet/intranet implementation, or healthcare information systems
A minimum of two years' experience with information systems and five plus years' experience in a healthcare business environment is preferred
Benefits
Medical
HSA
Dental
403(b) with employer match of 5%
Life insurance
Long-term disability
PTO
Sick time
EAP
Wellness benefits
Company
Tamarack Health
Our purpose is to provide excellent care, from birth to the end of life, so that the people of this region can achieve independent and productive lives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Sheehan
Chief Operating Officer
Aindrea Lindsay
Chief Clinical Officer
Company data provided by crunchbase