NASA Federal Credit Union · 1 month ago
Mortgage Loan Servicing Representative (Hybrid)
Upper Marlboro, MD
Full-time
Hybrid
Entry, Mid, Senior Level
$45K/yr - $66K/yr
1+ years expNASA Federal Credit Union is in search of a Mortgage Loan Servicing Representative responsible for delivering exceptional customer service while assisting members with lending products and services. The role involves maintaining accurate data in loan servicing systems, onboarding new mortgages, and processing various mortgage transactions.
Credit CardsFinancial ServicesNon Profit
Responsibilities
Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act
Address member correspondence via inbound/outbound phone calls and email
Ensures accurate and timely generation of periodic billing statements
Onboards new first mortgages to FICS
Handles all internal/external member inquiries pertaining to documents (Notes, Deeds of Trust, Title Policies)
Completes Verification of Mortgage forms
Processes payoff requests and transactions for all real estate loan types
Posts payments to all real estate loan types
Responsible for mailing Goodbye (Retail Sold) and Welcome letters (Correspondent)
May be cross trained in select duties of the Mortgage Loan Servicing Representative II position
Sets up escrow accounts for new mortgages
Performs servicing transfers for loans sold to new investors
Responsible for transferring mortgages to investors in MERS in a timely manner
Tracks recordation and processes lien releases on first mortgage and home equity Deeds of Trust
Files all mortgage documents within the vault and tracks outgoing original documents
Verifies accuracy of 10% of new mortgages and critical fields
Responsible for research and corrections to mortgages
Responsible for mortgage account transfers due to security breach or removal of member from account
Has a thorough knowledge of FCRA; responsible for credit bureau reporting, disputes, and corrections
Assists in the preparation of yearly 1098 and 1099 tax forms
Reviews daily, weekly, and monthly reports
May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I position
Reviews and audits new escrow setups for accuracy
Disburses payment of taxes, insurance, and private mortgage insurance
Contacts member regarding delinquent taxes and cancellation of insurance
Responsible for the force placement of hazard and flood insurance as needed
Coordinates with Management to pay delinquent taxes to prevent tax sale; redeems collateral from tax sale
Analyzes, prepares, and mails annual escrow analysis statements
Processes final escrow disbursements
Reviews member requests for waiver of existing escrow accounts
Reviews member requests for waiver of private mortgage insurance
Coordinates mortgage hazard and flood insurance claims
Files blanket coverage claims for home equity lines/loans
Processes and verifies all rate adjustments on Adjustable Rate Mortgages and Commercial Loans
Responsible for verifying monthly and quarterly rate adjustments on Home Equity Lines of Credit
Responsible for loan modifications/partial releases on all real estate loan types
Responsible for reviewing and processing year-end tax statements
Completes MERS audits, tracks receipt of transfers on Correspondent Loans
Responsible for servicing mortgages under the Servicemember’s Civil Relief Act (SCRA)
May also be responsible for all or part of the duties of the Mortgage Loan Servicing Representative I and II positions
Qualification
Required
A high school diploma or general education degree (GED) and one-year relevant experience and/or training required
Excellent communication skills – written, oral, and listening
Ability to work independently, as well as collaboratively
Acute sense of urgency, with strong time management skills – meeting critical deadlines/goals with accurate work
Ability to prioritize and multi-task
Must be proficient in Microsoft Suite
A high school diploma or general education degree (GED) and two to four years relevant experience required
Strong knowledge of mortgage systems, mortgage procedures, credit union and governmental agency regulations and policies
Bachelor's Degree in relevant field preferred and three to six years relevant experience required
Preferred
Bachelor's Degree in relevant field preferred
Benefits
Comprehensive healthcare
401(k)
Paid leave
Remote work options for applicable positions
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium+
Vision Insurance: Generous employer contribution toward premium+
Long-term Disability Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Life Insurance+
Voluntary Dependent Life Insurance+
Voluntary Short-term Disability Insurance+
Voluntary Long-term Care Insurance+
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional fee to add family members)+*
Pet Health Insurance
Employee Discount Program
Company
NASA Federal Credit Union
NASA Federal Credit Union deals with mortgages and equity, personal loans, credit cards, savings, financial planning and business services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Elliott
VP/CIO
Theresa Mann
Vice President/Chief Risk Officer
Recent News
2025-01-15
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