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STRS Ohio · 1 day ago

Disability Account Representative

Columbus, OH

Full-time

Onsite

Entry Level

$22.69/hr - $22.69/hr

3+ years exp

STRS Ohio is one of the nation’s largest retirement systems, serving Ohio’s educators. The Disability Account Representative will assist members through the disability application process and evaluate applications for initial and continued disability benefit eligibility.

AssociationFinancial ServicesNon Profit

Hiring Manager

Jason White, SHRM-SCP

Responsibilities

Evaluate disability applications for completeness and enter data into computer system

Communicate using discretion and rules of confidentiality, concerning disability accounts with members, applicants, recipients, employers, other systems, State Teachers Retirement System of Ohio (STRS Ohio) staff, independent medical examiners, attending physicians, medical review board chair and the STRS Ohio retirement board

Analyze medical documentation received and prepare required information for review by the medical review board chair each week for the timely processing of each case

Track all information and requests for each file reviewed by the medical review board chair including additional information from the member or independent medical examiners. Ensure proper correspondence is mailed and requests are made for information. Monitor accounts to ensure responses are received and deadlines are met

Correspond in writing and over the phone with members and medical examiners to resolve any issue with the case or to obtain missing documentation

Prepare files for review by the medical review board and the retirement board ensuring the file is properly organized, complete and accurate. Prepare all retirement board and disability review panel cases by the deadline set by the manager

Answer inquiries concerning disability retirement applications, process requirements and eligibility requirements. Update call history. Work with call center on issues relating to call history

Lead or assist with annual team projects including, but not limited to review of job descriptions, reexamination mailings, employment and earnings verifications and incapacitated status verification

Qualification

Analytical skillsMathematical aptitudeBusiness rules applicationConfidential information handlingInterpersonal skillsOrganizational skillsWritten communicationTeamworkAttention to detail

Required

High School diploma or equivalent required

College-level coursework or three years relevant experience required

Demonstrated ability to analyze information and appropriately apply business rules to process requests such as, but not limited to, eligibility and benefit calculations. Above-average mathematical aptitude required

Excellent math and analytical skills required

Ability to proofread or evaluate written material

Ability to work with and preserve confidential information required

Above-average oral and written communication skills required

Interpersonal skills necessary to deal effectively and courteously with internal and external contacts required

Excellent organizational skills and a high degree of accuracy and attention to detail required

Ability to work independently and in a team environment while meeting deadlines with minimal direct supervision required

Excellent work record of attendance, punctuality and the ability to maintain a flexible work schedule to meet business needs. Occasional evening, weekend and non-regular work hours may be required