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Evertune AI · 2 months ago

Senior Customer Success Manager - AI & SEO

New York City

Full-time

Onsite

Mid, Senior Level

$115K/yr - $140K/yr

4+ years exp

Evertune is building the first AI discovery platform for modern marketers, helping brands understand their AI presence and improve visibility in AI-generated results. The Senior Customer Success Manager will own relationships with high-value customers and agency partners, focusing on onboarding, adoption, renewal, and revenue expansion while collaborating closely with product and engineering teams.

AnalyticsArtificial Intelligence (AI)Business IntelligenceContent MarketingEnterprise SoftwareSaaS

Responsibilities

Own the full post-sale customer lifecycle: onboarding, adoption, renewal, and expansion

Lead high-touch onboarding experiences that drive time-to-value and platform confidence

Serve as a strategic advisor across client stakeholders — from operators to CMOs

Identify and execute on upsell and cross-sell opportunities, including product line expansion and multi-team rollouts

Deliver clear, actionable recommendations based on platform insights, client KPIs, and evolving AI/LLM trends

Build lasting, trust-based relationships with senior marketing and agency partners

Collaborate closely with product and engineering to translate customer feedback into roadmap impact

Help shape our CS motion and team operations as we scale

Qualification

Customer Success ManagementAccount ManagementRevenue ExpansionSaaS ExperienceExecutive CommunicationCS Tools FamiliarityCustomer ObsessionHigh StandardsCollaborationOwnership Mindset