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Carbyne · 2 months ago

Unified Communications Integration Engineer

Chicago, IL

Full-time

Onsite

Mid Level

3+ years exp

Carbyne is a global leader in emergency collaboration technology, focused on revolutionizing public safety through innovative solutions. The Unified Communications Integration Engineer will be responsible for integrating and deploying a Cloud-Based Emergency Real-Time Communication Platform, ensuring interoperability and compliance with security standards while collaborating with various teams.

Contact ManagementCustomer ServiceInformation TechnologyPublic Safety

Senior Management

No H1B

Responsibilities

Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure

Configuring and troubleshooting Carbyne's Novel Emergency Communication Platform

Provide clients with customized communication solutions for Carbyne's unified communications services

Install, maintain, integrate, and contribute to PBX projects and UC solutions

Create and maintain technical specs and solution documents

Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne's best practices

Providing technical support and training for the Operations team on 911 emergency communications systems

Gaining a strong understanding of unified communications architecture, networking, and cloud computing

Interact with a variety of internal stakeholders: Carbyne's Operations, R&D, Sales, CTO Office, and Product Managers

Qualification

VoIP architectureSIP protocolsNetworking experienceLinux environmentsAWS deploymentOpen-source UCTechnical supportDocumentation skillsTeam collaborationProblem-solving

Required

Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)

Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video/audio codecs, packetization, encryption, and transport

3+ years of experience in solutions deployment of open-source VoIP solutions

3+ years of experience in Networking. Proven knowledge and experience in networking full knowledge of the OSI model and deep understanding of 1-7 Network Layers

Good understanding of Linux environments, including bash scripting

Hands-on experience deployment on Private and Public network/security clouds (AWS)