Caesars Entertainment · 2 months ago
Customer Services Representative (Caesars New Orleans)
New Orleans, LA
Full-time
Onsite
New Grad, Entry LevelCaesars New Orleans Casino & Hotel is a premier destination property in the heart of the city, committed to delivering exceptional experiences for guests. The Customer Services Representative plays a key role in supporting customer service initiatives, ensuring guests feel welcomed and informed while maintaining a clean and safe environment.
Food and Beverage
Responsibilities
Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions
Consistently exhibits a fun, upbeat and positive attitude at all times
Must be aware of surroundings and be able to initiate a greeting with every guest every time
Exhibits strong communication skills, including public speaking
Provides customer feedback and suggestions to department leaders on a regular basis
Assists in the execution of special events and particularly in managing the overall customer experience
Responsible for customer contact and interfacing with guests by letter, person, or telephone
Convey terms of programs and explain qualifications and requirements to prospective customers
Works with all departments to assist in serving customers to provide Customer Satisfaction
Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments
Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed
Adhere to regulatory, departmental, and company policies in an ethical manner
Qualification
Required
Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights)
Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions
Consistently exhibits a fun, upbeat and positive attitude at all times
Must be aware of surroundings and be able to initiate a greeting with every guest every time
Exhibits strong communication skills, including public speaking
Provides customer feedback and suggestions to department leaders on a regular basis
Assists in the execution of special events and particularly in managing the overall customer experience
Responsible for customer contact and interfacing with guests by letter, person, or telephone
Convey terms of programs and explain qualifications and requirements to prospective customers
Works with all departments to assist in serving customers to provide Customer Satisfaction
Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments
Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed
Adhere to regulatory, departmental, and company policies in an ethical manner
Must be able to maneuver all areas of the casino, including in and around pit areas
Must be able to bend, stoop, reach, kneel, twist and grip items when necessary
Must be able to stand/ walk for extended periods of time
Must be able to lift up to 25 pounds
Must be able to use a computer: Microsoft Word, Excel, and Power Point
Must be able to read, write, and understand English
Benefits
FREE Downtown Team Member Parking
Discounted Monthly Bus Passes
Free Team Member Assistance Program
Team Member Discounted Hotel Room Rates
Discount Program within Caesars Partner Network
Fun and Free Team Member Events
Tuition & Student Loan Debt Repayment Assistance
First Time Homebuyer Program
Child Care Assistance Program
401k Matching
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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