Teachers Federal Credit Union · 23 hours ago
Senior Digital Administrator
Hauppauge, NY
Full-time
Onsite
Senior Level, Lead/Staff
$65K/yr - $78K/yr
8+ years expTeachers Federal Credit Union is one of the nation’s leading credit unions, recognized for its commitment to guiding members towards a strong financial foundation. The Senior Digital Administrator is responsible for ensuring the stability, functionality, and growth of digital services, overseeing operations, leading initiatives, and maintaining compliance to deliver a seamless digital experience across banking channels.
BankingFinance
Hiring Manager
Craig Brusseler
Responsibilities
Performs administrative tasks related to digital banking systems, including user access, configurations, updates, and issue tracking
Manages complex digital banking support cases and escalations, ensuring timely resolution for both retail members and business clients
Maintains accurate documentation for digital services, including procedures, workflows, and compliance checklists
Generates regular and ad hoc reports to track usage, performance, and support metrics across digital channels
Acts as a liaison between digital banking and internal teams including IT, compliance, operations, and member support
Oversees the testing and deployment of new features, platform upgrades, and integrations across digital channels, with a strong focus on minimizing service disruptions
Supports business services teams in configuring and managing commercial banking tools such as ACH, wire transfers, remote deposit capture, and user entitlements
Stays informed of industry developments in digital banking and makes recommendations for platform enhancements, cybersecurity improvements, and user experience optimization
Develops best practices for digital banking administration
Performs other duties as needed upon request by immediate supervisor
Qualification
Required
Bachelor's degree in computer science, information systems, or a minimum of eight years directly related experience required
Minimum four years' experience in digital banking operations, with hands-on experience administering consumer and business banking platforms required
Financial services, credit unions, or fintech experience, with demonstrated knowledge of regulatory and security standards in digital banking required
Good understanding of retail and business digital banking systems, including online banking, mobile apps, digital account opening, and cash management tools required
Strong administrative and technical skills in configuring digital platforms and managing system-level permissions and workflows
Proven ability to troubleshoot complex digital banking issues and lead cross-functional coordination to resolve platform challenges
Strong analytical mindset, with the ability to develop and interpret performance metrics, system usage reports, and service dashboards
Excellent interpersonal, written, and verbal communication skills, with experience collaborating across technical and non-technical teams
Ability to manage multiple priorities in a dynamic, fast-paced financial services environment
Preferred
Experience supporting commercial digital banking services such as ACH origination, wire transfer systems, and business entitlements preferred
Proficiency with reporting and analytics platforms (e.g., Power BI, Tableau, Google Analytics) preferred
Experience with digital banking vendors (e.g., Candescent, Q2, Alkami, Jack Henry, FIS, Fiserv) and core banking integrations
Benefits
This position is eligible for our annual discretionary bonus program.
Some positions within the credit union also qualify for quarterly performance incentives
Paid time off for vacation, personal days, and holidays
401(k) company contribution
Teachers pays 100% of Dental & Vision premium
Tuition reimbursement is offered to full-time employees
Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
Company
Teachers Federal Credit Union
Teachers Federal Credit Union is a company which develops finance related apps for iPhone
501-1000 employees
H1B Sponsorship
Teachers Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Brad Calhoun
President/CEO
Denise McGlone
Chief Financial Officer
Recent News
Company data provided by crunchbase