Bilingual Customer Service Specialist- Spanish/English jobs in United States
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Sutherland · 2 months ago

Bilingual Customer Service Specialist- Spanish/English

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level

Sutherland is a telecommunications company seeking a Bilingual Customer Service Specialist fluent in Spanish and English. The role involves managing client accounts, analyzing payment histories, and recommending solutions to customers while ensuring clear communication and documentation of activities.

AnalyticsArtificial Intelligence (AI)ConsultingInformation ServicesInformation TechnologyOutsourcing
badNo H1Bnote

Responsibilities

Analyzing payment history/notes and clearly communicating account statuses to customers
Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
Promptly report/refers sensitive and complex issues to the Team Leader
Documenting all activities in accordance with established procedures in a clear and concise manner

Qualification

Fluent in EnglishSpanishCustomer service experienceTyping 30 WPMMicrosoft WindowsMicrosoft WordMicrosoft ExcelProfessional demeanorOrganizational skillsProblem-solving skillsVerbal communicationWritten communicationAttention to detail

Required

High School Diploma (required)
Fluent in English and Spanish (required)
Ability to type a minimum of 30 WPM
Previous experience in customer service, retail services, and call contact environment
Strong organizational and problem-solving skills
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills
Excellent attention to detail
Working knowledge of Microsoft Windows, Word, and Excel
Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines

Benefits

Top-notch paid training
Unlimited advancement opportunities
Rewarding benefits package

Company

Sutherland

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Glassdoor3.6
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Sutherland is a digital transformation company that provides business process and technology management services.
dateFounded in 1986
location
Pittsford, New York, USA
people-size10001+ employees
web-link
https://www.sutherlandglobal.com

Funding

Current Stage
Late Stage
Total Funding
$330M
Key Investors
TPGOak Investment Partners
2014-10-15Secondary Market· $300M
2004-03-23Private Equity· $30M

Leadership Team

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James S. Lusk
Executive Vice President and CFO
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Robert Moore
Vice President - Transition and Transformation
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Company data provided by crunchbase