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Barfield Inc · 2 months ago

Customer Support Inventory Assistant

Atlanta, GA

Full-time

Onsite

Entry Level

3+ years exp

Barfield Inc is a subsidiary of Air France Industries KLM Engineering specializing in aviation. They are seeking a dedicated Customer Support Inventory Assistant to provide quality customer service and inventory support to the Customer Support department.

AerospaceIndustrialSupply Chain Management

Responsibilities

Transcribe teardown report from Work Orders received from Production

Check teardown findings and verify accuracy with the shop, correct it if description does not support an over-and-above quote or customer requires a different approach

Review teardown findings, assess whether the parts are clearly marked with the correct Over and Above coding within the Parts Management Tab of the WO

Check internal Quantum Database for contract terms and price conditions:

Coordinate with production, QA, ENG and customer support in case of over-and-above cases, warranty cases, WO’s needing ENG reports, reliability improvement and any customer issues and requests

Prepare WO’s and move to appropriate step:

Confirm parts availability or alternate options depending on customer and contract conditions

Analyze NNWT/CID cases, try to find them and rephrase them with shop feedback

Collect Images from shop adding to WO documents for units Over and Above or CID, when missing

Coordinate with Pricing Team on any discrepancies found within the billing group

Answer RFQ’s and RFP’s received via email, websites and customer support

Works directly with receiving department on clearing outstanding customer discrepancies

Check FMV/ new price of end unit to assess value vs. contract price (flat rate, agreed price, PBH, etc)

Research end units on the market through ILS and other platforms when required

Will provide oversight on the accuracy of stocked parts for customer support

Consistent monitoring of stocked parts to ensure stock availability

Ensure trace paperwork is available for stocked parts

Ensure units on PBH program are properly processed

Create purchase orders at the request of customer support

Effectively communicating with customer support to ensure all orders are accurate and advise of back orders

Process sales orders at the request of customer support

Manage exchanges provided to customers ensuring the exchange is closed in Quantum and Dashboard

Qualification

Aviation MRO experienceMicrosoft ExcelQuantum ERPData analysisMultitaskingInterpersonal skillsCommunication skillsAttention to detail

Required

3 years of experience in the aviation MRO industry preferred

Works well within team environment

Self-motivated and self-directed

Demonstrates strong interpersonal skills with focus on collaboration, co-operation and communication

Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

Must have above average computer, data and sales analysis skills, especially with Microsoft Excel and basic Access. Knowledge of Quantum ERP a plus

Ability to multitask

Ability to work flexible schedule

Ability to communicate clearly and establish good working relations with other departments such as Engineering, Production, Procurement, Customer Support and Shipping

Candidate must have good analytical/numerical skills. Attention to detail is a must

Benefits

Comprehensive total compensation and benefits package

Company

Barfield Inc

Founded in 1945, Barfield has six facilities located near airports in Miami (MIA), Phoenix (PHX), Louisville (SDF), Atlanta (ATL), Doral 1 (MIA) and Doral 2 (MIA), to satisfy the needs of customers operating commercial or regional aircraft in North, Central and South America.

Founded in 1945

Miami, Florida, USA

201-500 employees