JF Plumbing & Heating ยท 4 months ago
Administrative Assistant / Customer Service Representative (CSR)
Owings Mills, MD
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expJF Plumbing & Heating is a fast-growing company that prides itself on delivering top-quality plumbing and HVAC services with a strong focus on customer satisfaction. They are seeking a reliable and organized individual to join their team as an Administrative Assistant / Customer Service Representative, responsible for general administrative support and customer service duties.
Construction
Responsibilities
Assist with day-to-day office operations (filing, organizing, ordering supplies)
Manage incoming and outgoing mail and packages
Support billing, invoicing, and data entry tasks
Help maintain documentation for technicians and compliance records
Assist with HR or marketing tasks as needed (depending on skillset)
Answer incoming calls and emails professionally and promptly
Schedule appointments and dispatch service technicians
Provide information about services and address customer inquiries
Follow up with customers post-service to ensure satisfaction
Maintain accurate customer records in our CRM system
Qualification
Required
Previous experience in customer service or administrative support (1+ year preferred)
Strong verbal and written communication skills
Comfortable using scheduling software, email, and CRM platforms
Detail-oriented and highly organized
Ability to multitask in a dynamic office environment
Positive attitude and team-oriented mindset
Preferred
Experience in the home services industry (HVAC, plumbing, electrical, etc.) is a plus
Benefits
Paid holidays and vacation
Health insurance options
Opportunities for professional growth and advancement
Supportive and friendly team environment
Company
JF Plumbing & Heating
Established in 1988, JF Plumbing is a leading name in the plumbing industry, serving both residential and commercial clients.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase