Dana Incorporated · 2 weeks ago
EV Customer Service Engineer
Maumee, OH
Full-time
Hybrid
Mid LevelDana Incorporated is a global leader in engineered driveline, sealing, and thermal-management technologies. The EV Customer Service Engineer will apply Dana's EV propulsion systems and technologies to customers, analyze warranty and customer satisfaction concerns, and manage communications regarding corrective actions.
AutomotiveIndustrial EngineeringInnovation ManagementManufacturing
Responsibilities
Analyzes and distributes field information to facilitate tracking warranty and customer satisfaction concerns; through warranty reduction activities; warranty part investigation, warranty cost recovery, warranty part countermeasures, and customer satisfaction countermeasures
Analyze electrical and mechanical failure modes of returned products. Identify technical and systemic points of failure and define diagnostic method
Communicate findings and recommendations to the customer
Be a core member and subject matter expert for vehicle and component diagnostics both in field and in customer returned products
Support as needed education of systems and products to customers and company resources
Manage weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track. Ensure parts are being analyzed in a timely manner and facilitate and/or expedient the analysis process when needed
Manage customer communications within Dana and the customer. Work with the facility quality and production process representatives on specific issues and works directly with the engineering community
Supply customer’s corrective action responses to include containment actions and clean points. Monitor data to assure dates are verified. Contact customers for clarification on issues and resolution of issue. Supply customers and Dana management comprehensive reports on OE Warranty performance
Track and cross reference debits against claim and part analysis for accuracy and correct liability
Direct leadership of corrective action process Rolling Top 5 for Electrification products driving long term corrective actions based off performance and financial trends
Qualification
Required
Bachelor's degree Required
Demonstrated the mechanical and electrical skills needed to identify products as well as product deficiencies
Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing “8D's”, “5 Why” and/or Red X tools
Demonstrated competence in quality related statistics and process controls
Must have strong analytical skills
Motivated individual who accepts responsibility
Excellent organizational skills
Excellent written and verbal skills
Strong computer software skills including Excel, Word, Powerpoint
Must be able to travel internationally when needed
Preferred
Past warranty or Tech Service experience would be preferred
Drivetrain component or electrified product and application background would be preferred
Company
Dana Incorporated
In a world of constant motion, life is about balance. At Dana, our balanced approach considers the people, products, and planet that sustain us all.
Founded in 1904
10001+ employees
H1B Sponsorship
Dana Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (11)
2023 (13)
2022 (9)
2021 (8)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$466.77M2023-05-10Post Ipo Debt· $466.77M
2008-02-01IPO
Leadership Team
Jim Kamsickas
President, CEO, and member of the board of directors
Mike Worland
Siesmiq Chief Technology Officer
Recent News
2025-05-05
2025-05-05
Company data provided by crunchbase