Universal Orlando Resort · 2 weeks ago
Manager, Digital Product Owner – Workforce Management (2 year assignment)
Orlando, FL
Full-time
Onsite
Senior Level
7+ years expUniversal Orlando Resort is focused on enhancing the Guest and Team Member experience through innovative product strategies. As a Manager, Digital Product Owner, you will manage product lifecycles and collaborate with various teams to deliver and implement new capabilities for onsite experiences across digital platforms.
Entertainment
Responsibilities
Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements
Drive detailed product Feature definition, including functional and non-functional requirements
Support product implementation across the Global sites, capturing global and local site specific functional requirements in partnership with stakeholders
Facilitate product backlog grooming with Systems Integrators and or Delivery scrum teams
Define and document product user stories to enable technical design, development, and testing
Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives
Perform product validation throughout the development cycle, to ensure alignment with functional requirements
Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities
Represent and support the product as the ongoing subject matter expert
Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning
Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines
Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning
Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes
Proactively evaluate Team Member and Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities
Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development
Collaborate and liaise with key business partners to establish product goals and objectives
Ensure product alignment with the holistic experience transformation vision
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Bachelor's degree required - Business, Technology, Digital Marketing, Operations or Industrial Engineering preferred
7+ years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, Operations or related fields
Experience as primary business SME or product owner of UKG, SAP SuccessFactors preferred, or other relevant Workforce management, Enterprise level applications
Managing the digital experience for a consumer website and/or mobile app and/or enterprise app
Experience with large scale transformation initiatives
Demonstrated ability to define and execute strategic initiatives
Working in an agile technology delivery program
Defining a customer journey and product roadmap
Product backlog management, including Feature definition, requirements, prioritization, and sprint planning
Close partnership with a Technology Delivery team
Stakeholder engagement and relationship building
Executive communication, with the ability to influence decision making
Excellent analytical, written, and oral communication skills, and be able to explain complex concepts both concisely and simply
or equivalent combination of education and experience
Preferred
Master's degree preferred
Experience as primary business SME or product owner of UKG, SAP SuccessFactors preferred, or other relevant Workforce management, Enterprise level applications
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase