NEOGOV · 3 months ago
Senior Administrative Specialist - Housing Authority
AZ 86004, AZ
Full-time
Onsite
Mid, Senior Level
$20.46/hr - $30.69/hr
4+ years expNEOGOV is seeking a qualified individual to join the City of Flagstaff as a Senior Administrative Specialist with the Housing Authority. This role involves providing advanced administrative support and ensuring effective delivery of Housing Authority services while maintaining excellent customer service and compliance with regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides advanced administrative, programmatic, and operational support to ensure the effective delivery of Housing Authority services
Serves as a central liaison between staff, applicants, residents, community partners, and the Housing Authority Board
Ensures efficient front desk and office operations and excellent customer service across all housing programs
Provides excellent customer service to both internal and external customers
Oversees applicant intake and eligibility screening for all Housing Authority programs, ensuring compliance with HUD regulations through thorough collection, verification, and evaluation of required documentation
Serves as the senior point of contact for applicants and prospective applicants, offering guidance on program qualifications and application processes
Coordinates with external agencies and employers to verify applicant-provided information and resolve discrepancies in income, assets, and household composition
Maintains and updates applicant data systems, including electronic files, waitlists, and eligibility records, ensuring data integrity and accessibility for authorized staff
Supports case management and leasing operations by preparing and distributing complete applicant files
Delivers high-level, responsive customer service to applicants, residents, community members, and agency partners
Responds to general and sensitive inquiries regarding housing program policies, application status, and eligibility criteria
Provides resource referrals to support housing stability and broader social service access
Collects and processes tenant payments, maintains accurate receipts and payment records in accordance with financial protocols
Manages internal communications, processes incoming and outgoing correspondence, and distributes materials to appropriate personnel and external stakeholders
Responsible for overall records management in adherence with appropriate record retention schedules and privacy requirements
Maintains secure, confidential records in both digital and physical formats, adhering to retention schedules and privacy requirements
Prepares reports, data summaries, and written correspondence for internal use, compliance, and decision-making support
Monitors and maintains inventory of office and program supplies, ensuring continuity of operations
Develops and maintains standardized briefing materials for all programs and supports communication strategies to inform and prepare applicants and residents
Maintains and updates Fair Market Rent and Rent Reasonableness databases, ensuring accurate information is available for staff use and public reference
Oversees content development and updates for the Housing Authority’s webpages on the City of Flagstaff website, ensuring information is accurate, user-friendly, and in alignment with compliance and community outreach goals
Drafts, edits, and formats official reports, public documents, and internal communications with a focus on clarity, professionalism, and organizational consistency
Serves as the primary staff liaison to the Housing Authority Board, ensuring full compliance with Arizona Open Meeting Law
Prepares and distributes agendas, maintains public notices and records, and takes and finalizes official meeting minutes
Coordinates Housing Authority Board logistics and communications, supports onboarding of new board members, and ensures timely, accurate information flow between staff and board leadership
Performs special projects and additional responsibilities as assigned in support of division goals and Housing Authority initiatives
Qualification
Required
High School Diploma or General Equivalency Diploma
Four (4) years of progressively responsible office experience, including experience working simultaneously on multiple projects
Four (4) years of computer skills including MS Word, Excel, PowerPoint and web-based applications
Four (4) years of experience involving public interaction
Must possess, or obtain upon employment, a valid Arizona driver's license
Regular attendance is an essential function of this job to ensure continuity
Ability to work well with the general public, low-income and elderly individuals, and people with disabilities
Due to the nature of this work, the position requires someone pleasant, personable, patient, and who desires to assist those in need
Maintains security of confidential information
Maintains awareness of local social service agencies and community resources to provide information and referral services to applicants, clientele, and the public
Preferred
Experience or training in multifamily property management, social science, housing or a related field
Bi-lingual skills (English/Spanish, Navajo, American Sign Language)
Benefits
Arizona State Retirement System with 100% Match
Employees are members of Arizona State Retirement System (ASRS) with a mandatory contribution rate of 12%
457 Deferred Compensation Options
Up to 4% Annual Pay for Performance Increase
Group Insurance including Health, Dental and Vision coverage
Flexible & Health Savings Accounts
13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
First-Time Homebuyer Assistance
Qualified Public Student Loan Forgiveness Employer
Tuition Assistance
Employee Clinic, Telehealth, Wellness Program & Incentives
Tobacco Cessation Program
Employer Assistance Program
Recognition including Workaversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
Employee Discounts: Mountainline Bus Eco Pass, Aquaplex, and Recreation Centers
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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