Client Care Specialist jobs in United States
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LaunchPad Home Group ยท 2 months ago

Client Care Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$50K/yr - $50K/yr

LaunchPad Home Group is the leading national home inspection company, dedicated to delivering unparalleled inspection services. The Client Care Specialist will support the Customer Success team by managing customer complaints, ensuring timely resolutions, and maintaining positive client relationships.

Real Estate

Responsibilities

Manage customer complaints via phone, email, and online platforms, ensuring timely and professional responses
Listen attentively to client concerns, investigate issues, and provide clear, empathetic resolutions
Work closely with inspectors, operations, and management to understand the root cause of complaints and implement corrective actions
Maintain detailed records of client interactions and resolutions in the CRM system
Proactively follow up with clients to ensure satisfaction and rebuild trust when necessary
Identify trends in complaints and provide feedback to leadership to improve services and customer experience
Assist with general customer service tasks, including scheduling, billing inquiries, and policy explanations as needed

Qualification

Customer service experienceComplaint resolutionCRM software proficiencyGoogle Suite proficiencyProblem-solving skillsCommunication skillsOrganizational skillsCustomer-first mindset

Required

Reliable, fast internet connection
Distraction-free work environment
High school diploma, GED, or equivalent (additional education preferred but not required)
Previous experience in customer service, complaint resolution, or client relations (home inspection, real estate, or service industry experience a plus)
Strong problem-solving skills with the ability to remain professional and composed under pressure
Excellent verbal and written communication skills, focusing on active listening and clear explanations of solutions
Ability to de-escalate tense situations and find resolutions that align with company policies and customer needs
Strong organizational skills with attention to detail and accuracy in documentation
Proficiency in CRM software and Google Suite
A customer-first mindset, demonstrating patience, empathy, and professionalism in every interaction

Company

LaunchPad Home Group

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LaunchPad Home Group is the provider of home inspections and residential services.
dateFounded in 2021
location
Austin, Texas, USA
people-size201-500 employees
web-link
https://www.launchpadhomegroup.com

Funding

Current Stage
Growth Stage

Leadership Team

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Scott Swayze
Chief Executive Officer
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Christopher Scott
Vice President of Product Development

Recent News

BizWest
LaunchPad acquires Scott Home Services, Attik
2025-10-21
Globe Newswire
LaunchPad Home Group Acquires AJF Inspections
2024-03-01
Company data provided by crunchbase