Sutherland · 2 months ago
Bilingual Customer Service Specialist- Spanish/English
United States
Full-time
Remote
New Grad, Entry LevelSutherland is seeking team-oriented and results-driven individuals to join as Bilingual Customer Service Specialists. The role involves managing client accounts, analyzing payment histories, and recommending solutions while ensuring clear communication with customers.
AnalyticsArtificial Intelligence (AI)ConsultingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Analyzing payment history/notes and clearly communicating account statuses to customers
Recommending appropriate solutions to customers by analyzing their accounts and negotiating acceptable collection arrangements
Promptly report/refers sensitive and complex issues to the Team Leader
Documenting all activities in accordance with established procedures in a clear and concise manner
Qualification
Required
High School Diploma (required)
Fluent in English and Spanish (required)
Ability to type a minimum of 30 WPM
Previous experience in customer service, retail services, and call contact environment
Strong organizational and problem-solving skills
Demonstrated ability to perform at a high level, to support our high volume of inbound calls
Excellent verbal and written communication skills
Excellent attention to detail
Working knowledge of Microsoft Windows, Word, and Excel
Ability to maintain a calm, professional and positive demeanor while handling multiple projects and meeting deadlines
Benefits
Top-notch paid training- A chance to learn and earn
Unlimited advancement opportunities- Your career development is never-ending
Rewarding benefits package- Your well-being is top priority
Company
Sutherland
Sutherland is a digital transformation company that provides business process and technology management services.
Founded in 1986
10001+ employees
H1B Sponsorship
Sutherland has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (5)
2021 (7)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$330MKey Investors
TPGOak Investment Partners
2014-10-15Secondary Market· $300M
2004-03-23Private Equity· $30M
Leadership Team
James S. Lusk
Executive Vice President and CFO
Robert Moore
Vice President - Transition and Transformation
Recent News
Business Standard India
2025-12-29
MarketScreener
2025-12-17
Company data provided by crunchbase