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GE HealthCare · 2 weeks ago

Field Service Engineer 1 - Invasive Cardiology - Memphis, TN

Tennessee, United States

Full-time

Onsite

Entry Level

2+ years exp

GE HealthCare is a leading company in the healthcare technology sector, and they are seeking a Field Service Engineer 1 specializing in Invasive Cardiology. The role involves performing preventative maintenance, assisting with equipment installation, and ensuring customer satisfaction through effective communication and troubleshooting.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs

Assist more experienced field engineers with equipment installation

Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment

Effectively communicate and partner with teammates and colleagues

Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently

Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner

Serve as a member of the account community for key accounts

Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs

Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business

Keep up to date with competitor information and market trends

Answer service calls independently without assistance within one year of employment

Be a Self-Starter and take Ownership of Job responsibilities. Take good notes and demonstrate understanding of notes. Share with direct people leader and mentor

Qualification

Information TechnologyActive DirectoryNetwork TroubleshootingA+ CertificationNetwork+ CertificationCisco CNA CertificationMicrosoft AD StructureMicrosoft SuiteCustomer SatisfactionEffective CommunicationSelf-StarterTeam Collaboration

Required

BA Degree in Information Technology, or related field; OR equivalent military education; OR High School Diploma/GED and 2 to 3 years of experience in the Information Technology field

A+, Network+ or Cisco CNA Certifications is a plus

Working with Computers, Servers, and Network switches and understanding of network traffic with troubleshooting command knowledge

Candidate must live in the Memphis, TN area

Experience with Microsoft AD Structure and Implementing AD Policies as well as Microsoft suite of products

The successful applicant must comply with GEHC's standard background check, including a post-offer drug test

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time

Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity

Must have and maintain a valid Driver's License

Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary

Preferred

Microsoft Certifications is a plus

Benefits

Relocation Assistance Provided: Yes

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees