Robust.AI · 3 months ago
Robot Technician
San Carlos, CA
Full-time
Hybrid
Mid Level
$60K/yr - $85K/yr
4+ years expRobust.AI is a fast-growing startup focused on robotics and AI, seeking a Robot Technician to join their Customer Success Team. The role involves deploying warehouse robotic systems, performing maintenance and repairs, and providing training and support to customers.
Artificial Intelligence (AI)RoboticsSoftwareWarehouse Automation
Responsibilities
Work with customers to deploy and support robotic fleets in the warehouse
Provide detailed training to customer teams onsite
This is a remote role, candidates must be able to work onsite at multiple customer sites throughout the United States
Able to travel on short notice up to 80% of the time within the designated region for site inspections and repairs
Commission, test, and debug robotic systems, remotely troubleshooting with the engineering team as needed
Conduct routine and incident maintenance for our robot fleet
Provide timely repairs and decrease the time our robots are out of production
Maintain records of service calls, training, and expenses
Study technical manuals and attend training sessions provided by engineers
Provide support for root cause analysis for major incidents in the field
Report on critical team metrics such as mean time to repair and first contact resolution rate
Qualification
Required
Communication skills: With strong verbal and written skills, you communicate clearly and concisely with customers and colleagues — whether you're training floor associates at a warehouse to use our robotic solution, troubleshooting a technical problem with our engineers, or developing SOPs
Empathy: You have a keen sense of what others may be feeling and thinking, and can respond appropriately even in stressful situations
Safety orientation: You complete maintenance, training, and debugging exercises not just because they are part of your job, but also because you fundamentally understand that they are core to ensuring that our robotic fleet remains safe for users
Attention to detail: You triple-check packing, assembly, and maintenance instructions because you understand the consequences of missing parts or missed steps
Comfort with electrical and mechanical tools: You will be using a digital multimeter, wire and PCB soldering tools, electrical terminal crimping tools, torque wrenches, hand tools, etc. as part of your daily responsibilities
Comfort with software: You will be flashing firmware and using command line interfaces, Linux-based operating systems, and simple Bash commands as part of your daily responsibilities
Self-starter and growth mindset: You will learn what you don't know and can execute high-quality work independently without supervision
Physical requirements: You may be on your feet for long periods and have to lift up to 50 lbs
Preferred
4+ years of troubleshooting and debugging experience with robotics, industrial automation, or similar mechatronics industries — especially mobile robotics
Experience with basic system administration and network configuration
Experience with relational databases and SQL
Experience reading and interpreting mechanical drawings, system block diagrams, circuit schematics, and engineering manuals
Experience with Google Workspace applications, especially Sheets
Benefits
Stock options and huge growth potential
Strong startup (and fun) culture
Medical, Dental, and Vision coverage
Flexible vacation and sick leave practices
Paid parental leave
Company
Robust.AI
Robust.AI is a robotics company that focuses on creating human-centered robotic solutions.
51-200 employees
H1B Sponsorship
Robust.AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$42.5MKey Investors
Prime Movers LabJazz Venture PartnersPlayground Global
2023-04-20Series A· $20M
2020-10-28Series A· $15M
2019-06-06Seed· $7.5M
Leadership Team
Anthony Jules
Co-founder and CEO
Rodney Brooks
CTO & Founder
Recent News
2025-11-26
Company data provided by crunchbase