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NASCAR · 2 months ago

PT Track Side Customer Service Representative (Racing Electronics)

Concord, NC

Part-time

Onsite

New Grad, Entry Level

0+ years exp

NASCAR is a community of passionate individuals dedicated to the growth of the sport. The Track Side Customer Service Representative is responsible for delivering exceptional guest services at venues across the United States, providing sales and technical support to track side customers, and ensuring customer satisfaction during events.

RacingSports

Responsibilities

Assist with Racing Electronics on-location vending set up, opening, operation and closing

Ensure proper procedures and policies are followed before, during and after event

Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs

Provide technical support for track sales and rental radio/equipment

Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc

Trouble shoot equipment issues; diagnose and correct issues with the ultimate goal of customer satisfaction

Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns

Travel: Work is performed on location at NASCAR events. Company provides all travel accommodations

Qualification

Customer serviceTechnical supportSales experienceMathematical skillsLanguage skillsWork independently

Required

Associate's degree (A. A.) or equivalent from two-year college or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively with customers and employees of organization

Ability to calculate figures and amounts such as discounts, interest, and percentages

Able to work independently with little direct supervision

Strong customer services skills

Able to work weekends, evenings, and extended shifts based on event schedule (including delays)

The employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear

The employee frequently is required to climb or balance and stoop, kneel crawl or crouch

The employee is regularly required to lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds

Specific vision abilities required by this job include close vision, color vision, depth vision and ability to adjust focus