Hinge Health · 3 days ago
Quality Consultant
San Francisco, CA
Full-time
Hybrid
Entry, Mid Level
$86K/yr - $129K/yr
2+ years expHinge Health is a company leveraging technology to improve healthcare delivery, particularly for musculoskeletal conditions. They are seeking a Quality Consultant to execute quality review protocols, produce actionable reporting, and drive system improvements across various care teams.
Health CareMedicalTherapeutics
Responsibilities
Execute cross-functional quality reviews for care interactions (e.g., video visits, messaging, documentation) to ensure adherence to quality standards and protocols
Translate review findings into actionable feedback and support continuous improvement across care teams
Maintain and update quality rubrics, review protocols, and data collection templates to ensure downstream analyses and dashboards are accurate and efficient
Build, validate, and update quality review rubrics and protocols, ensuring alignment with evidence-based and external quality standards
Analyze qualitative and quantitative findings from reviews and deliver clear, actionable feedback to care team members and leaders
Partner with Product, Physical Therapy, Member Success, Learning & Development, and other functions to assess performance, close gaps, and improve workflow and member experience
Produce accurate, executive-ready reporting (summaries, dashboards) that identifies root causes, prioritizes recommendations, and tracks remediation through completion
Conduct targeted audits of documentation and member interactions; support identification, tracking, and closure of corrective and preventive actions (CAPA) in alignment with QMS procedures
Contribute to outcomes measurement strategy by recommending standards-aligned tools and low-burden, evidence-based measures that demonstrate program effectiveness
Use AI tools responsibly to improve review speed and consistency; apply oversight levels, fairness checks, and data-handling requirements per Care Quality’s AI policy
Plan, sample, and execute quality review studies across modalities; apply standardized scoring; ensure data integrity and traceability of quality records
Synthesize findings into concise reports and debriefs; escalate risks; and coordinate corrective and preventive actions with accountable owners
Monitor quality metrics and composite scoring to identify trends and system-level opportunities; document insights for management review inputs
Maintain compliance with QMS-controlled documents, SOPs, and audit readiness; contribute artifacts and evidence for internal/external audits
Coach reviewers and care team contributors on rubric application and best practices; provide timely, constructive, growth-oriented feedback
Lead data management for Quality: define and maintain data dictionaries and sampling frames; ensure data integrity, lineage, and governance; implement appropriate PHI safeguards, access controls, and retention; build and maintain source-of-truth datasets and dashboards; partner with DS/Analytics to automate ingestion, quality checks, and documentation; track change logs to preserve audit readiness
Qualification
Required
2+ years of experience in healthcare quality assurance, clinical operations, or a related field
Experience executing quality review protocols and audits in a healthcare or digital health environment
Proficiency in analyzing qualitative and quantitative data and producing actionable reports
Familiarity with HIPAA and healthcare privacy standards
Experience working cross-functionally with clinical and non-clinical teams
Preferred
Bachelor's degree in a healthcare, science, or quality-related field
Experience with external healthcare quality frameworks
Experience using AI-enabled tools for quality review or process improvement
Demonstrated ability to coach and provide feedback to peers or team members
Experience supporting or maintaining a Quality Management System (QMS)
Experience with outcomes measurement and reporting in a healthcare setting
Advanced proficiency in data analysis and dashboard/reporting tools
Benefits
Comprehensive medical, dental, and vision coverage
Help with gender-affirming care
Tools for family and fertility planning
Travel reimbursements if healthcare isn’t available where you live
Traditional or Roth 401k retirement plan options which include a 2% company match
Discounted company stock through our ESPP with easy payroll deductions
Company
Hinge Health
Hinge Health is a digital clinic for joint, and muscle care, pelvic pain, bowel, and bladder control.
1001-5000 employees
H1B Sponsorship
Hinge Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (18)
2023 (9)
2022 (17)
2021 (13)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$1.03BKey Investors
Bessemer Venture PartnersInsight PartnersAtomico
2025-05-22IPO
2021-10-28Series E· $400M
2021-10-28Secondary Market· $200M
Leadership Team
Daniel Perez
Co-Founder, CEO
Gabriel Mecklenburg
Co-founder, Executive Chairman
Recent News
2026-01-08
2026-01-06
Company data provided by crunchbase