Observe, Inc. · 2 months ago
Enterprise Sales Engineer
San Mateo
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expObserveinc is seeking an exceptional Enterprise Sales Engineer to join their US East team, partnering with enterprise and upper mid-market customers. The role involves driving technical strategy, leading solution design, and advising on best practices in observability to help organizations solve complex challenges.
AnalyticsArtificial Intelligence (AI)Business Information SystemsData IntegrationInformation TechnologySaaS
Responsibilities
Partner with Account Executives to drive technical strategy and win new business in upper mid-market and enterprise accounts
Lead discovery and solution design for monitoring, logging, and tracing use cases, aligning with customer business objectives
Run engaging product demonstrations that clearly articulate value, differentiate from competitors, and inspire technical stakeholders
Design and execute POCs with measurable success criteria, guiding customers through instrumentation, data onboarding, and dashboarding
Advise on best-practice architectures for distributed tracing, log analytics, metrics pipelines, and service monitoring
Be the technical voice of the customer internally, influencing product roadmap and ensuring long-term adoption success
Stay ahead of the curve by maintaining expertise in competitive products, market trends, and emerging observability practices
Qualification
Required
8+ years in a Sales Engineering, Solutions Architect, or similar customer-facing technical role in observability/monitoring/logging
Proven track record working with upper mid-market and enterprise accounts, influencing both technical and business decision-makers
Experience at a leading observability vendor (New Relic, Datadog, Grafana, Splunk, Sumo Logic, or similar)
Experience leading competitive takeouts in head-to-head vendor evaluations
Strong expertise with Log aggregation and analysis (Elastic, Loki, Splunk, etc.)
Strong expertise with Metrics collection and visualization (Prometheus, Grafana, etc.)
Strong expertise with Distributed tracing (OpenTelemetry), APM, RUM
Strong expertise with Cloud-native environments (AWS, GCP, Azure, Kubernetes, serverless architectures)
Familiarity with DevOps, SRE, and modern application delivery practices
Excellent communication skills – able to simplify the complex and tell a compelling technical story
Strong bias for action and ownership of leading the technical side of engagements. You know how to skillfully handle coordination between internal and external stakeholders to achieve technical wins
Hands-on mentality – comfortable writing queries, configuring integrations, and instrumenting code in real time
Preferred
Exposure to modern AI concepts, especially as it relates to observability, troubleshooting and improvements in developer productivity: statistical anomaly detection, generative AI, MCP servers, coding assistants, etc
Company
Observe, Inc.
Observe – the AI-powered observability company – is reinventing how businesses detect anomalies, troubleshoot applications, and resolve incidents to deliver exceptional customer experiences.
201-500 employees
H1B Sponsorship
Observe, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (8)
2022 (1)
2021 (1)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$463MKey Investors
Sutter Hill VenturesMadrona
2026-01-08Acquired
2025-07-30Series C· $156M
2024-03-27Series B· $145M
Leadership Team
Keith Butler
President & CRO
Recent News
2026-01-13
2026-01-13
Tech Startups - Tech News, Tech Trends & Startup Funding
2026-01-11
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