Rutter · 2 months ago
Support Engineer (Remote Contractor, Latin America)
United States
Full-time, Contract
Remote
Entry, Mid LevelRutter is a leading B2B2B unified API company that helps fintechs and banks integrate with SMB financial data. They are seeking a dedicated technical support engineer to provide first-level technical support for their customers, collaborating closely with product and engineering teams to resolve technical issues.
Data IntegrationDeveloper APIsE-Commerce
Responsibilities
Your main responsibility will be to help handle the first level of technical support for all of our customers
You will investigate, resolve, and/or triage incoming support tickets in a timely manner during business hours in Eastern Standard time (9am-5pm), and urgent issues from some select enterprise customers at all times
You will join a nighttime oncall rotation (5pm - 1am) in Eastern Standard time on weekdays only (Monday - Friday) to provide support for urgent issues as needed
You will collaborate with product, engineering and the broader organization to improve our customers' experience with Rutter
You may work on internal tooling, small coding changes, and other support-oriented side projects that will improve our support process
Qualification
Required
Must have high level of english proficiency
Must be comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter's REST API
Must be able to read and/or write workable code (non-production quality - our support engineers often look at simple code for debugging customer issues) in a high-level language like python, typescript, or ruby
Must be proficient in SQL
Love working with customers and helping them be successful
Love asking lots of questions
Have a high attention to detail and are able to take a step back from individual tickets to look at the bigger picture
Experience in Technical Support or Software Engineering
Benefits
Generous paid time off
Quarterly company-wide recharge days
A wellness stipend
Company
Rutter
Rutter develops a universal API that integrates with every commerce, accounting, and payments platform.
Founded in 2019
11-50 employees
H1B Sponsorship
Rutter has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (7)
Funding
Current Stage
Early StageTotal Funding
$28.5MKey Investors
Andreessen Horowitz
2022-03-15Series A· $27M
2021-08-20Seed· $1.5M
2019-08-22Pre Seed
Leadership Team
Peter Zhou
CEO | Co-founder
Eric Yu
Co-founder
Recent News
Soma Capital
2026-01-12
Company data provided by crunchbase