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Pilot Company · 2 months ago

Lead Guest Services Team Member

1300 Burke Road, St. Matthews, SC

Full-time

Onsite

Mid Level

$11.33/hr - $15.18/hr

Pilot Company is an industry-leading network of travel centers with a commitment to serving guests and team members. The Lead Guest Services Team Member is responsible for processing merchandise and fuel transactions, leading a team of cashiers, and ensuring quality service is delivered to every guest.

Retail

H1B Sponsor Likely

Responsibilities

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions

Complete end-of-shift reports and close out procedures

Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)

Maintain an organized and clean work area

Use suggested selling methods to promote and sell products

Ensure quality service is delivered to every guest

Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management

Determine break schedules and team member placement during shift

Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc

Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

Ensure all activities are in compliance with rules, regulations, policies, and procedures

Complete other duties as assigned

Qualification

Cash handlingCustomer serviceTeam leadershipConflict resolutionSales techniques

Required

Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions

Complete end-of-shift reports and close out procedures

Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)

Maintain an organized and clean work area

Use suggested selling methods to promote and sell products

Ensure quality service is delivered to every guest

Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management

Determine break schedules and team member placement during shift

Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc

Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level

Ensure all activities are in compliance with rules, regulations, policies, and procedures

Complete other duties as assigned

Benefits

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Company

Pilot Company

We are a growth company focused on innovative solutions across our retail, energy and logistics operations.

Founded in 1958

Knoxville, TN, US

10001+ employees

http://www.pilotflyingj.com

H1B Sponsorship

Pilot Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (61)

2024 (18)

2023 (21)

2022 (31)

2021 (11)

2020 (1)