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Astrica · 1 month ago

ServiceNow Technical Consultant (Remote)

United States

Full-time

Remote

Senior Level

6+ years exp

Astrica is a pioneering company in the ServiceNow partner arena, dedicated to empowering customers with smart automation and process optimization. The ServiceNow Technical Consultant will implement solutions on the ServiceNow platform, lead client engagements, and ensure technical quality on customer projects while collaborating with team members to achieve project goals.

Information Technology & Services

Responsibilities

Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences

Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality

Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities

Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager

Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts

Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements

Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives

Qualification

ServiceNow platform experienceAgile methodologyClient-facing consultingNow Assist configurationCode migration supervisionEmployee Workflows implementationWeb technologiesIntegrationsCustom application developmentCSACAD certificationsSoft skills

Required

6+ years of ServiceNow platform experience with a comprehensive understanding of the product suite (ITSM, HRSD, CMDB, ITOM etc)

3+ years of related client-facing professional consulting experience, preferably with ServiceNow

Experience with Now Assist for HR and ITSM, Employee Center, and Service Catalog configuration, Virtual Agent etc

Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment

Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories

Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts

Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects

A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features

A calm, adaptable, and driven approach to both client engagements and internal efforts/teams

A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people

Preferred

Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)

Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development

CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM)

Suite Certifications