Technical Support Representative jobs in United States
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Celero Commerce · 2 days ago

Technical Support Representative

positionDallas, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Celero Commerce is looking for a Technical Support Representative to join their team. In this role, you will be responsible for troubleshooting and assisting merchants and banks with technical issues related to payment gateways and integrations while ensuring seamless payment processing.

E-CommerceElectronicsInformation TechnologyPaymentsSoftware
badNo H1Bnote

Responsibilities

Troubleshoot and resolve technical issues on terminals, gateways, and integrations
Utilize CRM tools to document and maintain detailed records of customer interactions
Resolve support tickets within designated SLA timelines
Communicate effectively with merchants, sales agents, banks, and internal teams via phone, chat, text, and email
Operate within a call center environment, following established procedures and company standards
Adapt to a variety of technical issues and provide resourceful troubleshooting
Maintain a strong customer service approach while assisting with technical inquiries
Perform other duties as assigned

Qualification

Technical aptitudeTroubleshooting skillsMicrosoft Office SuitePayment systems experienceBilingual skillsCustomer service skillsAttention to detailClear communicationTeam-orientedQuick thinking

Required

1-2+ years of experience in a similar role
Technical aptitude – Ability to work with multiple terminals, gateways, and processors
Attention to detail – Strong documentation skills and ability to ensure account accuracy
Independent and team-oriented – Self-motivated while thriving in a collaborative environment
Quick thinking and resourceful – Ability to troubleshoot a wide range of technical issues
Clear and effective communication – Ability to explain technical concepts clearly to non-technical users
Proficiency in Microsoft Office Suite
Experience handling challenging customer interactions with professionalism

Preferred

Experience with Fiserv, TSYS, Dejavoo, or Pax payment systems is a plus
Bilingual skills (preferred but not required)

Benefits

Health insurance
Dental
Vision
Life insurance
Identify theft protection
Paid time off
401k (4% match)

Company

Celero Commerce

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Celero Commerce is a full-service, integrated electronic commerce solutions provider powered by edge technology.
dateFounded in 2018
location
Nashville, Tennessee, USA
people-size201-500 employees
web-link
https://www.celerocommerce.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
LLR Partners
2018-12-03Private Equity

Leadership Team

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Kevin Jones
Chief Executive Officer, Director
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Recent News

Business Wire
Celero Commerce Acquires SONA
2024-12-28
FinTech Futures
Celero Commerce and EverBank Announce Strategic Relationship To Simplify Payment Processing Solutions
2024-12-19
Paypers
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2024-11-21
Company data provided by crunchbase