This job has closed.

VIATEQ Corporation · 3 months ago

Healthcare Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $25/hr

VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to various clients. In this remote role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience.

CollaborationConsultingManagement Consulting

No H1B

U.S. Citizen Only

Responsibilities

Answer inbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions

Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction

Provide accurate answers to customer questions and provide timely, effective solutions

Resolve customer issues or concerns, ensuring a satisfactory resolution

Maintain up-to-date records of calls including actions taken and follow-up requirements

Ensure confidentiality and privacy during all phone interactions

Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner

Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues

Collaborate with team members to resolve complex customer issues and ensure customer needs are met

Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable

Qualification

Healthcare-related certificationCustomer service skillsCommunication skillsComputer skillsProblem-solving skillsMulti-taskPrevious experience as a Customer Service RepresentativePublic Trust ClearanceFluently bilingual in Spanish