TransUnion · 2 months ago
Senior Director – Communications & Authentication Fraud Solutions
New York, New York
Full-time
Hybrid
Director/Executive
$167K/yr - $250K/yr
15+ years expTransUnion is a global leader in fraud and risk management solutions, providing sophisticated services across various industries. The Senior Director of Communications & Authentication Fraud Solutions will lead the strategy and product management for fraud solutions, focusing on communications fraud and risk mitigation, while overseeing the product lifecycle and collaborating with multiple teams to drive innovation and market expansion.
Credit BureauFinancial ServicesInformation TechnologyLegal
Responsibilities
Lead and own retention and growth strategy, defining vision, for the communications and authentication fraud solutions at GFS
End-to-end fraud product responsibility covering GFS product strategy/innovation, business & product requirements & definition, use case prioritization, and road mapping for key communications and authentication fraud solutions
Manage overall product health including the product backlog, ongoing product support and product sunset strategies
Be the subject matter expert on go-to-market partnerships with mobile network operators, capability and business partners involved in bringing products to market. This includes facilitating close collaboration within internal TU communications solutions & technology teams, to identify synchronized capabilities, avoid redundancies, and drive innovation that is cutting edge
Experience with SLAs, user-journey mapping, and performance metrics and reporting
Work with technology and other teams, as relevant, to write comprehensive product requirements, define solution intent and determine high-level capabilities
Work with global product and technology teams to develop GFS roadmap and pursue appropriate prioritization
Product Management responsibility for enabling sales (existing and new solutions), lend support to Delivery and Customer Success to develop onboarding and support procedures, and provide general support for GFS Product
Work with GFS personnel as required to manage 3rd party relationships (e.g., aggregators and MNOs) and closely work with GFS product counterparts to stay aligned to and influence GFS roadmap & solutions
Collaborate with product marketing to develop relevant collaterals, training materials, and schedule
Monitor and analyze product financials, KPIs, customer feedback, and the competitive landscape as it relates to fraud solutions used communications and authentication
Articulate the strategy and drive execution of the global expansion of US-focused communications fraud solutions to become a global solutions offering within 18-24 months
Work across regions with Head of Frauds and regional technology teams to understand regional landscape, technology/regulatory/communication networks, and translate into roadmap and product requirements, including enabling go-to-market and delivery/support across regions
Qualification
Required
15+ years experience in product management, technology, and/or operations, particularly in the telecommunications industry
7+ years experience managing fraud or telecommunications solutions in a leader capacity, being responsible for solutions development, deployment, and commercialization
Deep familiarity and experience with communications networks and industry standards (e.g. STIR/SHAKEN)
Knowledge of the communications regulatory and compliance environment (US and global)
Experience defining product requirements, including understanding and defining complex technical architectures, and roadmaps for data and/or technical solutions, particularly in the telecommunications industry
Experience with communications fraud solutions in the industry, including voice biometrics/caller authentication/network forensics
Proven ability to create compelling and effective communication, cross-functionally and at all levels, for internal and external audiences
Highly developed ability to lead a team of experts, collaborate in a complex matrix structure with critical stakeholders & talent, and proven track record of leading expansion/launch of new solutions in existing and new markets
Benefits
Flexible time off for exempt associates
Paid time off for non-exempt associates
Up to 12 paid holidays per year
Health benefits (including medical, dental, and vision plan options and health spending accounts)
Mental health support
Disability benefits
Up to 12 weeks of paid parental leave
Adoption assistance
Fertility planning coverage
Legal benefits
Long-term care insurance
Commuter benefits
Tuition reimbursement
Charity gift matching
Employee stock purchase plan
401(k) retirement savings with employer match
Access to TransUnion’s Employee Resource Groups
Company
TransUnion
TransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores.
10001+ employees
H1B Sponsorship
TransUnion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (145)
2024 (134)
2023 (180)
2022 (227)
2021 (159)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$1.41B2018-04-26Post Ipo Debt· $1.4B
2015-06-25IPO
2014-10-16Series Unknown· $7.25M
Leadership Team
Christopher Cartwright
President and Chief Executive Officer
David Oliveira
Senior Vice President of Media Vertical Partnerships
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