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Diamond Parking Service · 2 months ago

Customer Support Service Manager

Spokane, WA, US

Full-time

Onsite

New Grad, Entry, Mid Level

$65K/yr - $75K/yr

0+ years exp

Diamond Parking Service is seeking a Customer Support Service Manager responsible for overseeing the training and support of Customer Service Representatives. The role focuses on maintaining high levels of customer service while meeting financial deadlines and ensuring effective operational procedures.

Customer ServiceFacilities Support ServicesFacility ManagementLeasingParking

Responsibilities

Provides a courteous and professional relationship with all customers, cities, subordinates, co-workers and managers “Treat others as you would want to be treated”

Meets and exceeds customer service experience and financial deadlines

Properly train Leads and CSR’s in customer service, operational procedures, time-card completion and professionalism

Conduct audits through audio advisory and reporting. Take necessary action as needed

Ensure cleanliness, desk organization and safety throughout facility. Regular monitoring and promptly taking action as needed

Create, implement, and maintain strategies for maximization of parking owed while providing excellent customer service

Processing is timely and accurate within established guidelines

Ensure Leads are maintaining expectations

Onboarding and training of new CSR’s. Scheduling of CSR staff

Performs data entry

Assures CSR tasks are completed and accurate

Performs general clerical and administrative office duties, such as maintaining and organizing files

Assists in special projects as assigned

IT contact and resolution

Training Materials maintained and updated

Oversee data posting and review NetSuite

Qualification

Customer service managementTrainingOnboardingData entryNetSuiteMathematical skillsCommunication skillsProblem-solving

Required

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to interpret bar graphs

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Able to transfer/relocate to another facility/location without notice at any time