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Care.com · 2 months ago

VP of Sales Operations

Dallas, TX

Full-time

Onsite

Director/Executive

$200K/yr - $250K/yr

7+ years exp

Care.com is a consumer tech company focused on providing family care solutions. As the Vice President of Sales Operations for Care for Business, you will lead efforts to enhance sales processes, optimize pricing strategies, and support the scaling of this vital business unit.

Child CareElder CareHousekeeping ServicePetTutoring

Responsibilities

Play a critical role in partnering and regularly interacting with Care for Business’ leadership team, sales, finance, marketing, product, and servicing operations to improve systems, processes, and tools to enable the business to scale rapidly

You and your team will be a key part of putting the building blocks in place and streamlining processes to enable the Care for Business business to achieve its full potential

Build a culture of continuous improvement that is engaged in ongoing testing to deliver the most relevant sales processes and strategies

Develop compelling and insightful recommendations and lead execution against initiatives in a dynamic, entrepreneurial environment

Oversee the upgrade/re-implementation of Salesforce, playing an active role in developing the framework of the new instance and new CPQ process/tools

Lead how we use key sales systems, processes, and tools (e.g., Salesforce, Docusign, Gong, ZoomInfo, etc.) to enhance the efficiency and effectiveness of the sales team

Manage sales data integrity across all tools and platforms

Oversee pricing approvals and process implementation. Optimize our current pricing model

Support annual sales compensation planning with data, documents, insight, and analysis. Determine appropriate performance measurements across sales teams

Develop, maintain and track dashboards to support timely and informed decision-making

Ensure KPIs/metrics used to track the business are consistent across teams and align to broader business initiatives

Identify opportunities to improve sales effectiveness. Coordinate cross-functionally to deliver process improvements, playbooks, toolkits, and skills development

Develop data-driven insights and recommendations on pipeline, segmentation and targeting strategies. Apply analytical rigor to determine ideal customer profiles and profitability

Lead sales performance reporting and forecasting

Analyze sales, channel and top-of-funnel data to make recommendations to senior leadership on optimizing our go-to-market strategy for existing and new initiatives

Qualification

SalesforceSales operationsData analysisCompensation planningExcelEntrepreneurial driveProject managementCross-functional collaboration

Required

7-10 years of experience with increasing responsibility in sales operations, revenue operations, or business operations, including 5+ years of management experience

Excitement to build robust processes and scalable systems for a rapidly growing and evolving sales organization

Capable of running complex, multi-disciplinary projects

Significant entrepreneurial drive and willingness to roll up sleeves to directly solve challenging problems

Demonstrated ability to apply analytical rigor to solve complex business problems

Experience creating and managing compensation plans that incentivize desired behavior/outcomes

Expert experience with Salesforce and understanding of other core sales applications, including experience with CPQ tools, workflows, calculated fields, custom reports, etc

Advanced Excel skills; experience with Tableau a plus