Troon · 2 weeks ago
Host/Hostess | Glenrosa
Tempe, AZ
Full-time
Onsite
New Grad, Entry Level
0+ years expTroon is opening Glenrosa Restaurant in spring 2025, focusing on authentic Sonoran cuisine. The Host/Hostess will be responsible for creating a positive first impression, managing guest flow, and ensuring a high-quality dining experience.
Responsibilities
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures
Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)
Assigns server sections for the shift. Supervises side work and ensure completed lists of set ups of all stations before departure of service staff
Maintains reservations, takes incoming telephone calls, notes reservations and special requests by guests
Remains knowledgeable of all menu items, prices and general service procedures
Issues dining charges by verifying orders and totaling bill for to-go orders. Tenders payments for ToGo orders
Responsible for standards of appearance and cleanliness in all service areas and ensures restrooms are clean, stocked and orderly
Remains visible on the dining room floor, and is easily accessible to guests, staff and management
Checks all tables daily, before and throughout service to ensure proper settings
Assists with side work and/or assisting service staff with bussing tables, taking cocktail orders, etc
Works with servers, kitchen and bar staff before, during and after meal service periods to execute a “Guest Comes First” approach
Communicates guest requests and concerns to the department manager
Incorporates safe work practices in job performance
Regular and reliable attendance
Performs other duties as required
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Must be upbeat, outgoing and positive and possess a strong ability to multitask
Regular and reliable attendance
ServSafe Certified (Food Handler & Alcohol) or TIPS equivalent
Ability to read and speak English may be required in order to perform the duties of the job
Must be able to carry natural conversation with Guests without sounding scripted or intrusive
Meets state age requirements for handling alcoholic beverages
Attention to cleanliness and safety
Must have legible handwriting
Must be able to read menus
Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
Must be able to clearly communicate Guests' needs to Bussers, Managers, etc
Must be able to hear well in a loud environment to answer telephone and respond to Guest requests
Excellent people skills with a friendly attitude
Responsible and trustworthy
Preferred
1+ years prior experience preferred
Proven exemplary customer service skills
Passion for providing extraordinary service
The ability to thrive in a fast-paced environment
Working knowledge of POS and reservation system/applications
Working knowledge of Microsoft Office applications
Patience and customer-oriented approach
Company
Troon
Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Tim Schantz
Chief Executive Officer
Geoffrey Fisher, CPA
Chief Financial Officer
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