Alight Solutions · 1 week ago
Defined Contribution Client Success Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $104K/yr
3+ years expAlight Solutions is a company that champions people and focuses on improving lives through effective benefits management. The Defined Contribution Client Success Manager oversees daily operational performance for assigned clients, collaborating with various teams to deliver high-quality solutions and manage defined contribution plans.
ConsultingEmployee BenefitsFinanceHuman ResourcesSoftware
No H1B
Responsibilities
Utilizing knowledge of Defined Contribution to interpret complex client requirements
Addressing questions related to unique situations, participant inquires, client escalations and requirements
Manages the operations of a client team through developing talent and delegating work
Communicate regularly with clients on all aspects of daily operations
Driving stable and consistent delivery from internal and external partners
Using data to influence standardization and process innovation
Communicating, validating and managing eCAT with client
Managing defined contribution plans and understanding their effect on clients and participants
Collaborating with the Oversight & Excellence team to reduce total cost by lowering demand and improving efficiency. Also, focus on improving delivery quality
Qualification
Required
3+ years in Defined Contribution
Be knowledgeable of Defined Contribution recordkeeping systems
Be an effective communicator and use influencing skills on domain and technical matters, internally and externally with vendors
Have proven analytical abilities and attention to detail when working with complex data
Be solutions oriented and have ability to report data to stakeholders
Have management and organizational skills with ability to adapt to change
Experience coaching and leveraging work through others
Benefits
Health coverage options
Wellbeing and support programs
Retirement
Vacation and sick leave
Maternity, paternity & adoption leave
Continuing education and training
Several voluntary benefit options
Company
Alight Solutions
Alight Solutions is a cloud-based human capital technology company that offers HR and financial solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.64BKey Investors
Caterpillar Ventures
2023-08-22Post Ipo Secondary· $22.5M
2021-07-06Post Ipo Equity· $1.55B
2021-07-06IPO
Leadership Team
Donna Dorsey
Chief Human Resources Officer
Stephen Rush
Chief Commercial Officer
Recent News
Business Wire
2025-12-18
2025-12-16
Company data provided by crunchbase