Merge · 1 month ago
Enterprise Customer Success Manager
San Francisco, CA
Contract
Onsite
Senior Level
$175K/yr - $200K/yr
6+ years expMerge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. They are seeking an Enterprise Customer Success Manager to manage the post-sales journey of enterprise customers, ensuring customer satisfaction and supporting contract renewals. This role requires working closely with technical stakeholders to resolve issues and enhance customer experience.
Data IntegrationDeveloper APIsDeveloper PlatformDeveloper ToolsSaaS
Responsibilities
In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively
You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases
The expectation will be to manage up to 30 enterprise customers
Your goal will be to ensure customer satisfaction as a whole, enhance customer experience working with Merge, and play a key part in supporting customer contract renewals
Qualification
Required
A minimum of 6+ years of experience working in a Customer Success or Account Management function with highly technical software products and technical stakeholders
Experience working with enterprise SaaS customers (customers with 800+ employees) as well as executive level customer stakeholders
A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, product, etc
An entrepreneurial mindset - this is a new team at Merge where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
Benefits
Unlimited PTO + 10 company holidays
Pre-Tax commuter benefits
100% covered health, vision, and dental insurance
401K Plan
$200 one-time home office stipend
In office snacks and free dinner when working past 7pm
Company
Merge
Merge is one API to add hundreds of integrations to your product
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$74.5MKey Investors
AccelAdditionNew Enterprise Associates
2022-10-24Series B· $55M
2021-11-03Series A· $15M
2021-05-17Seed· $4.5M
Leadership Team
Gil Feig
Co-Founder
Alexia Cohade
VP, Finance & Operations
Recent News
2025-11-27
Company data provided by crunchbase