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interface.ai · 2 months ago

Lead DevOps / Platform Engineer

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$170K/yr - $200K/yr

6+ years exp

Interface.ai is reimagining banking with a universal banking assistant powered by their proprietary BankGPT platform. They are seeking a Lead Platform Engineer to design and maintain core AI platform infrastructure, enabling product and AI teams to deliver quickly and reliably.

Enterprise SoftwareFinTech

H1B Sponsor Likely

Responsibilities

Platform Architecture: Design, implement, and maintain core platform services and internal APIs for scalable, multi-tenant workloads

Developer Experience: Build internal developer platforms (IDP) that streamline CI/CD, environment provisioning, and observability across teams

System Reliability: Architect for fault tolerance, auto-scaling, and zero-downtime deployments for distributed microservices and AI pipelines

Infrastructure as Code: Own and extend Terraform/Crossplane configurations to standardize provisioning across environments

Performance & Observability: Implement deep observability (OpenTelemetry, Prometheus, Grafana) for tracing, metrics, and proactive alerting

Service Orchestration: Manage Kubernetes, Helm, and service mesh (Istio/Linkerd) to ensure secure and efficient service communication

Platform APIs: Build and evolve backend services in Go/Node.js/Python for internal orchestration, configuration, and workload routing

AI Platform Integration: Collaborate with AI teams to optimize LLM workflows, caching strategies, and retrieval pipelines for low-latency inference

Automation: Write high-quality scripts/tools in Python/Go to automate operational tasks, resilience testing, and rollout management

Cross-Functional Partnership: Work with Product, DevOps, and Security to ensure every platform capability meets performance, compliance, and reliability goals

Qualification

Platform ArchitectureInfrastructure as CodeKubernetesAWS cloud architectureBackend languagesCI/CD pipeline designDistributed systemsObservability systemsDebugging skillsCollaboration skills

Required

6–9 years of engineering experience, with at least 3+ years in platform, infrastructure, or DevOps-heavy roles

Strong proficiency in at least two backend languages (Go, Node.js, or Python)

Hands-on experience with Kubernetes, Helm, Terraform, and declarative infrastructure management

Deep understanding of distributed systems, container orchestration, and microservice communication

Proficiency in AWS cloud architecture (EKS, S3, RDS, Lambda, IAM, VPC)

Proven experience with observability and tracing systems (OpenTelemetry, Prometheus, Grafana)

Experience with CI/CD pipeline design (Jenkins, GitHub Actions, ArgoCD, GitOps workflows)

Exposure to AI/ML or data-intensive systems, including model serving, vector databases, or RAG pipelines

Knowledge of networking, service mesh, and security controls in production-grade environments

Strong debugging and performance tuning skills; ability to reason about failure modes and resilience

Excellent collaboration skills — able to partner with developers, product managers, and AI researchers effectively

Benefits

100% paid health, dental & vision care

401(k) match & financial wellness perks

Discretionary PTO + paid parental leave

Remote-first flexibility

Mental health, wellness & family benefits

Company

interface.ai

Glassdoor3.2

interface.ai is an award-winning out-of-the-box Intelligent Virtual Assistant(IVA) for Banks & Credit Unions.

Founded in 2019

San Francisco, California, USA

51-200 employees

https://interface.ai

H1B Sponsorship

interface.ai has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)