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MCE · 2 months ago

Salesforce Customer Relationship Management (CRM) Analyst

Hybrid - San Rafael I Concord, CA

Full-time

Hybrid

Mid Level

$110K/yr - $143K/yr

4+ years exp

MCE is a not-for-profit public agency focused on tackling the climate crisis through innovation and community engagement. The Salesforce CRM Analyst will ensure effective utilization of the CRM system, gather user requirements, design solutions, and provide training while collaborating with various stakeholders to meet MCE's operational needs.

EnergyEnvironmental ConsultingOil and GasRenewable EnergySustainability

H1B Sponsor Likely

Responsibilities

Implementing project plans aligned with department goals maintaining an understanding of how various team members use Salesforce serving as a resource for the TA team

Planning the releases, based on various factors such as business priority, complexity, dependency, and feasibility and communicate the release plan with stakeholders

Supporting, coordinating, and facilitating investigation meetings as needed

Assisting in functional and technical discussions and communicating effectively with a variety of audiences, moving between providing functional/technical design data

Refining and detailing the requirements to identify and document user stories, to track them for development and deployment

Validating the delivered solutions, facilitating testing and training and coordinating change management with all relevant stakeholders ensuring smooth production rollout

Ensuring the integrity of MCE’s Marketing Solution with proper integration to a CRM application- ensuring data privacy, security and compliance with industry standards

Educating end-users on Salesforce functions with the purpose of developing and implementing training plans and learning materials as well as providing virtual or in person training opportunities for staff at either of MCE’s offices located in San Rafael and Concord, CA

Supporting and coordinating with the offshore/onsite CRM development teams on various requirements and ticket resolution

Reviewing the developed code and merging code between multiple developers, resolving conflicts in the CICD environment, to audit and enforce required changes on findings

Qualification

Salesforce Service CloudSalesforce Marketing CloudCICD/DEVOPS processesAutomated Testing solutionsData Optimization strategiesCalifornia Consumer Privacy ActAPEX codingMicrosoft Office SuiteSoftware development knowledgeProject management techniques

Required

A Bachelor of Science degree in Engineering, Computer Science, IT, mathematics or a closely related field

Minimum of four (4) years demonstrated experience in Salesforce Service Cloud and Marketing Cloud

Current Salesforce Service Cloud Consultant- Required

Current Salesforce Marketing Cloud Consultant- Required

Proficiency in CICD/DEVOPS processes and tools, Copado Express and Copado Robotic Test

Proficiency at analyzing requirements, developing functional, specifications documents, and documenting and executing business process-specific test scenarios

Proficiency in Microsoft Office Suite, including Word, Outlook, and PowerPoint

Experience with Automated Testing solutions

Data Optimization strategies

California Consumer Privacy Act and implications on Salesforce

Interpreting and analyzing business needs, user requirements, and technical constraints and identifying ways in which software or web design, development, and application of technology and systems can support the agency's needs

Demonstrated knowledge and experience in the design and development of software, including basic knowledge of secure software development

Advance understanding of Enterprise software architecture and IT infrastructure technologies

Effective project management techniques

Developing APEX code, merging code between multiple developers, resolving the conflicts in the CICD environment

Coding standards on APEX

Preferred

Current Salesforce Platform Developer 1- Preferred

Current Salesforce Platform Developer 2- Preferred

Experience working with diverse communities and vulnerable customers

California residence for a candidate residing within commutable distance of MCE offices

Benefits

Fully paid premiums for health insurance

Parental leave

Dependent care subsidies

Student loan repayment

Employee wellness program

Company

MCE

MCE is a not-for-profit, public agency that has been setting the standard for clean energy in California since 2010.

Founded in 2010

San Rafael, California, USA

51-200 employees

https://www.mcecleanenergy.org

H1B Sponsorship

MCE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (3)