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Cuyahoga Community College · 2 months ago

Student Financial Assistance Advisor

Cleveland, OH

Full-time

Onsite

Mid Level

$55K/yr - $55K/yr

3+ years exp

Cuyahoga Community College is dedicated to providing quality education and support services. The Student Financial Assistance Advisor plays a crucial role in managing financial aid services, ensuring compliance with regulations, and assisting students in their financial planning and aid applications.

EducationHigher EducationUniversities

Diversity & Inclusion

Responsibilities

Determines the packaging of student financial aid awards in accordance with applicable regulations, statutes and policies

Monitors, interprets and implements federal regulations pertaining to student loan, grant, and scholarship eligibilities and formulates or recommends changes to College policies and procedures to comply with regulatory changes

Serves as an information resource to address any issues relating to compliance and financial aid

Effectively communicates with other student services, staff or administrators, guarantor agencies, other schools, students and parents to resolve loan data conflicts

Takes appropriate action upon the discovery of suspected fraud cases

Refers students who are not in compliance with verification requests but have received funds to the appropriate areas

Assists students in correcting excessive borrowing situations when they occur as well as returning to lender the portion of loan that exceeds federal limits

Authorizes awarding of Tri-C Foundation scholarship and grant programs

Utilizes electronic data exchange software to send and retrieve information from the Department of Education

Maintains files and databases; certifies student loan applications; implements, maintains and utilizes computer assisted financial aid management systems

Maintains College regulatory compliance in all federal and state student assistance programs; submits reports to federal and state agencies

Makes adjustments to over-under awards by determining the amount of aid to be cancelled or repaid while ensuring accuracy in system data entry and processing, and contacting students regarding possible alternatives

Assists in one or more major areas of Financial Aid: processes direct loans through Electronic Fund Transfer; and validates financial aid verification documents for the Pell Grant Program

Interviews and advises students in regard to educational financial planning; assists the Director with educational grants and loan programs, student employment and scholarship programs

Assists students in the completion of the application for public benefits as a part of the financial aid award and works collaboratively with the Manager, Student Financial Aid and Peer Financial Coach

Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees

Conducts financial aid and financial literacy workshops for prospective and continuing students

Contributes in the development and implementation of policies and procedures that ensures accuracy and equity in the delivery of financial aid programs by providing input, as needed

Performs other related duties within the job grade and job classification as assigned

Qualification

Financial aid regulationsAutomated database systemsFinancial aid advisingFinancial Literacy CertificationIRS rules knowledgeCustomer service skillsProblem solving skillsDecision making skillsConflict resolution skillsOrganizational skillsAttention to detailVerbal communication skillsPresentation skillsTeamwork ability

Required

Bachelor's degree

Three (3) years of professional financial aid experience in a college financial aid office

Experience supporting student success in financial aid advising and financial planning

Knowledge of federal and state financial aid regulations related to establishing student eligibility, financial aid awarding, disbursing of financial aid funds, and monitoring federal and state student financial aid programs

Proficient with an automated database system (i.e. BANNER)

Basic skills in keyboarding, math, and grammar, word processing (MS Word) and spreadsheet applications (MS Excel)

Superior organizational, customer service, problem solving, decision making and conflict resolution skills

Ability to work independently and as part of a team

Prioritize several tasks and assignments to meet department deadlines

Accuracy and strong attention to detail

Ability to be a reasonable, fair and equitable decision-maker

Embodies a high level of integrity and maintains confidentiality

Outstanding verbal communication and presentation skills

Sensitivity to respond appropriately to the needs of a diverse population