Tekmetric · 2 months ago
Customer Success Manager (SMB)
United States
Full-time
Remote
Entry, Mid Level
2+ years expTekmetric is a cloud-based platform aimed at helping auto repair shops operate more efficiently and grow sustainably. The SMB Customer Success Manager will support a shared book of customers, ensuring they achieve measurable business results through engagement and collaboration with various teams.
AutomotiveSaaSSoftware
Responsibilities
Support a shared book of SMB customers through a mix of digital engagement, proactive campaigns, and targeted 1:1 outreach during key points in the customer journey
Partner cross functionally with Onboarding, Support, Product, Sales, and Marketing to ensure a seamless customer journey
Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization
Leverage data and automation to identify customers who need engagement
Lead outreach calls, webinars, and group trainings to help customers use Tekmetric more effectively and achieve their business goals
Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
Ability to identify and effectively communicate trends impacting the assigned book of business
Represent the voice of your customers in driving product development based on customer issues, requests and feedback
Act as the voice of the customer for the SMB segment to ensure we continue to deliver the value our customers expect
Qualification
Required
2-3 years of B2B SaaS or tech-enabled service experience, preferably in a high-volume, SMB, or digitally scaled Customer Success environment
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
Escalation Management: Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product to see issues through from start to finish
Comfort with data-driven tools and automation using systems like CRM, customer success platforms, and marketing automation to guide actions and measure impact
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion and leaving things better than they were found
Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities
Ability to manage time and prioritize across a large customer base, balancing inbound needs with proactive outreach
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey
Preferred
Shop Management System experience
Bachelor's Degree or equivalent experience
Benefits
Enjoy the flexibility of remote work
Competitive base salaries that reflect your value.
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.
Company
Tekmetric
Digital vehicle inspections, repair orders, inventory, job progress, customer communication, & much more.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.64MKey Investors
Susquehanna Growth Equity
2022-03-16Private Equity
2018-08-28Series Unknown· $1.14M
2016-01-01Seed· $0.5M
Leadership Team
Taylor Fuqua
CTO
Aaron Szafran
Partner Manager
Recent News
2025-11-13
2025-11-10
Company data provided by crunchbase