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Luna Physical Therapy · 2 months ago

Medical Billing Associate - Patient Services

United States

Full-time

Remote

Entry Level

$16/hr - $21/hr

1+ years exp

Luna Physical Therapy is a company that redefines physical therapy through innovative technology and clinical models. They are seeking a Patient Success Associate to support patients with billing needs, manage copay collections, and assist with insurance inquiries in a fully remote position.

AppsFitnessHealth CareWellness

Culture & Values

Responsibilities

Answer inbound patient phone calls as they come in

Manages Copay Collections and communicates with other departments, for any needs/patient reach out

Create Partner cases Daily

Weekly posting of late cancels

Daily review of patient electronic communications and delegation as needed

Create and maintain billing ledgers for patients with specific requests for their insurances

Assist other teammates in larger projects as needed

Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary

Maintains industry level working knowledge of medical billing occurring in Luna

Support Admin functions

Queue based work for their sole job function (authorizations, insurance payment posting, etc.)

Achieves goals set by management

Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed

Performs Ad Hoc tasks at managers discretion

Qualification

Medical billing knowledgeInsurance billing experienceAttention to detailTime managementCustomer service skillsEagerness to learnProblem-solving skillsPositive attitude