YRCI · 3 months ago
Helpdesk Support Representative
New Orleans, LA US (Primary)
Full-time
Hybrid
New Grad, Entry LevelYRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. They are seeking a Helpdesk Support Representative to answer inquiries, execute data entry, and assist in problem resolution while ensuring client satisfaction.
ConsultingFinancial ServicesHuman ResourcesInformation Technology
No H1B
Responsibilities
Answer Insurance Help Desk caller in inquiries
Execute batch data entry of multiple employee forms into the applicable client system
Record 100% of calls into the incident management system
Assist in the resolution of problems and the identification of potential issues and trends
Ensure complete client satisfaction
Qualification
Required
High School Diploma required
Operate on an eight (8) hour workday schedule (core hours, 8AM to 4PM central time) Monday through Friday excluding Federal Holidays
Multitask and effectively plan and organize work
Must have strong communication skills
Interpret and apply regulatory material; Communicate effectively, both orally and in writing
Must have keen attention to detail and effective working in a team environment
Preferred
Experience in a customer-service oriented call center environment is highly desired (but not required)
Benefits
Medical
Dental
Vision
Life
Short-term and long-term disability insurance
401(k) retirement plan with a defined company match
Flexible spending accounts
Flexible work schedules
Tuition and professional development reimbursement programs
11 paid holidays
Paid time off that accrues beginning your first day of work
A number of supplemental plans
Company
YRCI
YRCI is a management consulting company providing human capital and acquisition support services.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Hans Jaeger
Chief Executive Officer
Matt Hoyt
Vice President & Deputy CFO
Recent News
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