CyrusOne · 3 days ago
Monitoring, Analysis, Response and Communication Technician
Cincinnati, OH
Full-time
Onsite
Mid Level
3+ years expCyrusOne is a leader in the data center industry, seeking a Monitoring, Analysis, Response, and Communication Technician to enhance the customer experience. The role involves continuous remote monitoring of site conditions, managing incident responses, and collaborating with operational teams to ensure optimal performance across the portfolio.
Data CenterInformation ServicesInformation TechnologyWeb Hosting
Responsibilities
Assist in the strategic direction for facilities operations
Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities
Be part of a 24/7/365 team to monitor and assist sites with incident response and management. The MARC Technicians will assist in the incident management team's operational aspects in a way which protects, maintains, and improves the value of the data centers
Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures
Demonstrate the ability to self-start, be responsive, and be creative when finding solutions
Identify opportunities to improve quality, customer service and cost performance, and assist in the execution of approved plans
Assist in the creation of reports and presentations for senior management
Assist Management to ensure optimal roll out and training in standard tools, processes, and systems where possible
Help create and implement BMS/EPMS training to include mechanical plant management, utilization validation, and report/trend generation
To develop and maintain a good working relationship across all levels in the organization, being an ally to all
Manage multiple project deliverables, requirements, and navigate complex situations
Ability to prioritize and manage resources under high pressure
Assist in MARC led Root Cause Analysis
Qualification
Required
High School diploma required
Be able to work different shifts within 24/7/365 coverage strategy
Excellent communication skills, teamwork, organizational and problem-solving skills
Proficient with Microsoft Office Suite and project management software
Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures
Preferred
Three to five (3-5) years of data center experience preferred
Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers
Bachelor's degree in electrical, Mechanical, or other related engineering degrees preferred
Multilingual is a plus
Company
CyrusOne
CyrusOne is a data center operator that offers colocation and peering services.
501-1000 employees
H1B Sponsorship
CyrusOne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$11.89BKey Investors
JANA PartnersTD Securities
2024-07-15Debt Financing· $687.1M
2024-07-09Debt Financing· $7.9B
2024-05-15Debt Financing· $1.18B
Leadership Team
Eric Schwartz
Chief Executive Officer
Owen Morris
Chief Financial Officer
Recent News
Houston Chronicle
2025-12-12
Chicago Tribune
2025-12-02
Company data provided by crunchbase